ContentsofISO/IEC17025:1999ScopeNormativeReferencesTermsandDefinitionsManagementRequirementsTechnicalRequirements1.SCOPESpecifiesrequirementsapplicabletoTesting/CalibrationlaboratoriesNotesgiveninthestandardareforguidanceanddonotcontainrequirementsStandardismeantforusebylaboratories,clients,accreditationbodiesetc.CompliancewiththeregulatoryandsafetyrequirementsarenotcoveredbythestandardCompliancewiththisstandardensurescompliancewithISO9001/9002:19942.NORMATIVEREFERENCESISO9001:1994QualitySystems–ModelforQualityAssuranceinDesign,Development,Production,InstallationandServicingISO9002:1994QualitySystems–ModelforQualityAssuranceinProduction,InstallationandServicingISO/IECGuide2:GeneraltermsandtheirdefinitionsconcerningstandardizationVIM:InternationalVocabularyofbasicandgeneraltermsinmetrology3.TERMSANDDEFINITIONSTermsgiveninISO/IECguide2andVIMareapplicableAlsotermsgivenISO8402:1994areapplicableforgeneraldefinitions4.MANAGEMENTREQUIREMENTS4.1Organization4.2Qualitysystem4.3Documentcontrol4.4Reviewofrequests,tendersandcontracts4.5Subcontractingoftestsandcalibrations4.6Purchasingservicesandsupplies4.7Servicetoclient4.8Complaints4.MANAGEMENTREQUIREMENTS–contd.4.9Controlofnon-conformingtesting/calibration4.10Correctiveactions4.11Preventiveactions4.12Controlofrecords4.13Internalaudits4.14Managementreviews4.1ORGANIZATION4.1.1Laboratory/organizationshallbeanentitythatcanbeheldlegallyresponsible4.1.2Laboratorytocarryoutactivitiestomeettherequirementsofthisstandard,clients,regulatoryauthoritiesandorganizationsprovidingrecognition4.1.3Managementsystemtocoverpermanent,temporaryandmobilefacilities4.1.4Iflaboratoryispartofanorganizationhavingdifferentactivities,responsibilityofkeypersonnelshallbedefined4.1.5ThelaboratoryshallhaveManagerialandtechnicalpersonnelPoliciesandprocedurestoensurepersonnelarefreefromunduepressuresPoliciesandprocedurestoensureprotectionofclient’sconfidentialinformationPoliciesandprocedurestoavoidinvolvementina