CommunicationMannerinthebusinessWorld商务世界里的交流方式SocialMannerandStyle社交礼仪和风格AvoidingthecommonlymadeerrorsinSocialBehaviors社交礼仪几大忌社交场合的礼仪社交场合的礼仪社交场合的礼仪在办公室的举止坐电梯的礼仪LearntoTakeComplimentsGraciously学习如何接受赞美BusinessIntroductionandHandshaking商务介绍和握手礼仪FirstGreetings初次见面Amanisalwaysintroducedtoawoman先把男士介绍给女士“MissWang,IwouldlikeyoutomeetMr.Li”“王小姐，让我介绍李先生给你认识。”“Mr.Li,thisisMissWang”“李先生，这位是王小姐。”先把年轻的介绍给年长的人先把比较熟悉的人介绍给比较陌生的人Businessmannerdifferentfromsocialintroductionmanner,becauseitisbasedonhierarchy(阶级地位),rank(社会地位)andauthority(权威人士).Theruleis:-Peopleoflessauthorityareintroducedtopeopleofgreaterauthority.职位较低的被介绍给职位较高的。-GenderandAgeplaynorole性别与年龄，不列入规则ExceptionalCases例外情况：-ClientsandOfficialsarealwaysmoreimportantthanpeopleinyourcompany(CEO).客人及官方人员永远比你公司的高层人士重要。TheGreatestFearsaboutMakinganIntroductionTitleputsthepersonintocontextforothers.头衔把人们放进恰当的社会角色中去。Isthisaprofessor?教授?adoctor?医生?apriest?神父?anengineer?工程师?anaccountant?会计师?Neverassumethatyoucancallsomeonebyhisorherfirstnameautomatically.永远不要自认为可以直接称呼别人的名字。Youshoulduseaperson’stitleuntilyouareinvitedtousethefirstname.有头衔的话一定要称呼头衔。Mr.Mrs./Miss/MsMsorMiss--UnmarriedWomen(未婚)Mrs.--MarriedWomen(已婚)HowtoMakeaGreatImpressioninGivingandReceivingNameCards如何通过递送和接受名片留下深刻印象?GivingandReceiving名片交换1.交换名片时,应双手递出名片给客人,名片正面朝上。同样的，在接受名片时亦应双手接过来。--Mr.Johnson,canIgivemycardtoyou?--Mr.Johnson,thisismycard.2.如商务餐宴中交换名片时,应在餐前或餐后,不应在用餐期间交换。3.名片递给中国人，中文面朝上；递给外国人，英文面朝上。HowtoMakeaGreatimpressionbyReadingNameCard留下深刻的印象Inagroupofoutsiders,abossshouldalwaysacknowledgethepresenceofstaffmembersandmakesurethatthey’reintroducedtothegroup.要记得在别人面前介绍自己的团队成员。上级应该说“我的同事……”，下级则需记住“老板永远是老板”。Ifyou’reintroducingaclienttoyouradministrativeassistant,makesuretointroducetheclientinthesamewaythattheclientshouldbeaddressed.介绍客户给内部同事时，要记得用正式的称谓。MannerlysurvivalatMeeting&Conferences见面和会议的礼貌技巧ReceivingClientsatYourOffice(I)接待礼仪YourClientshouldbeonyourright前为尊，右为大YourClientshouldbeatthecenter三