SpeakerNotes–Page24(辅导技巧(2)–提问(开放式)Ask,don’ttellItisthequestionsthatfocusestheattentionandincreasestheawareness,notmuchthemorelimitedcommand.Awarenessandresponsibilityareraisedbetterbyaskingthanbytelling.FunctionofquestionsQuestionsaremostcommonlyaskedinordertoelicitinformation.Theanswergivenbythecoacheefrequentlyindicatetothecoachthelinetofollowwithsubsequentquestions.Whileatthesametimeenablinghimtomonitorwhetherthecoacheeisfollowingaproductivetrack,oronethatisinlinewiththepurposeorcompanyobjectives.FocusondetailQuestionsshouldbeginbroadandincreasinglyfocusondetail.Thedemandformoredetailmaintainsthefocusandtheinterestoftheperformer.eg.Lookingatasquarefootofcarpet,afterobservingthepile,colour,pattern,perhapsaspotorastain,thecarpetwillholdlittlefurtherinterestfprtheobserverandhisattentionwillbetowandertomoreinterestingthings.Thecoachneedstoprobedeeperorformoredetailtokeepthecoacheeinvolvedandtobringintohisconsciousnessthoseofternpartiallyobscuredfactorsthatmaybeimportant.AreaofinterestParadoxicallyitmaybevaluableforthecoachtofocusuponanyaspectthatthecoacheeappearstobeavoiding.Soasnottobreakthetrustandresponsibilityofcoachee.BlindSpotsOpenQuestionsOpenquestionrequiresdescriptiveanswerspromoteawarenessClosedquestionsaretooabsoluteforaccuracy,andYesandNoanswersclosethedoorontheexplorationoffurtherdetail.OpenquestionsaremuchmoreeffectiveforgeneratingAWARENESSandRESPONSIBILITYincoachingprocess.明确性提问:请你把ｘｘ的使用方法说明一下。相关性提问:对两件事间的联系性进行提问(ｅｇ．今天发生的事对公司的声誉有何影响?)激励性提问:其他三个部门都把任务做好，你们认为什样。征求意見性提问:你认为本月計划有无需要修改。证实性提问:证实、明确事实。InterrogativeWordsWhat,When,where,who,whom,howmuch,howmany–raiseawarenessandresponsibilityWhyandhowdiscouragedsinceitoftenimpliescriticismandevokesdefensiveness.Why–whatarethereasonsHow–whatarethestepsFrom“BroadtoDetail”,maintainfocusandinterest