Customer-ServicePPT课件.ppt
上传人:傲丝****账号 上传时间:2024-09-12 格式:PPT 页数:47 大小:275KB 金币:10 举报 版权申诉
预览加载中,请您耐心等待几秒...

Customer-ServicePPT课件.ppt

Customer-ServicePPT课件.ppt

预览

免费试读已结束,剩余 37 页请下载文档后查看

10 金币

下载此文档

如果您无法下载资料,请参考说明:

1、部分资料下载需要金币,请确保您的账户上有足够的金币

2、已购买过的文档,再次下载不重复扣费

3、资料包下载后请先用软件解压,在使用对应软件打开

CustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceText1WhatisCustomerServiceDialogue1DelayofDeliveringDialogue1DelayofDeliveringDialogue1DelayofDeliveringDialogue1DelayofDeliveringText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelpreferencen.偏爱achievev.完成,达到,实现competitorn.竞争者sectorn.环节interactv.互相作用,互相影响negativelyadv.否定地calculatev.计算formulan.公式variableadj.可变的Text2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelText2HowtoImproveCustomerServiceLevelNewWordsandPhrasescargon.货物shortagen.短量consignmentn.寄送,委托货物inspectv.检查,检验cartonn.纸箱carriern.承运人settlementn.解决approachv.解决,处理originaladj.原来的,正本的policyn.保险单inconformitywith与一致,与相符onboardbilloflading已装船提单beliablefor对负责surveyreport检验报告commercialinvoice商业发票Notes1.Weregrettellyouthatthegoodsyousentusarenotinconformitywiththetermsofthecontract.我们遗憾地通知你,你交付的货物与合同规定不符。2.Weregretbeingunabletoacceptyourclaimbecausethegoodswereinperfectconditionwhenthegoodswereloaded.非常遗憾我们不能接受你的索赔,因为装货时货物状态完好。3.Wesuggestthatyouapproachtheinsurancecompanyforsettlementastheshortageoccurredintransit.由于货物短量发生在运输途中,我们建议你找保险公司解决问题。L-3-ScriptTask2Script1、MatcheachwordinColumnAwithitscorrespondingexplanationinColumnB.2、TranslatethefollowingintoEnglishusingthegivenwordsorphrases.5.他们敦促我们给予支持。(urge)Theyurgedustogiveoursupport.6.如果你发现这部手机有问题,可以要求退款。(defect)Youcanaskforarefundifyoufindanydefectsinthismobilephone.7.经理授权