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http://www.paper.edu.cnQualityManagementModelforanExternalMBADegreeProgramGryphonSOUZhouPinqiuSchoolofGraduateStudiesRegistryAsiaInternationalOpenUniversityMacauSpecialAdministrativeRegion,People’sRepublicofChinaGryphonSou@AIOU.eduzhoupq@aiou.eduAbstractManyorganizationsareworkingveryhardtoachievegoodqualitygoodsandservices,whichprovidearoutetowardsbusinessexcellence.ThisPaperaimstofindoutwhatistheretolearnfromtheapplicationofISO9001:2000inEducationIndustry,andwhyitisnecessaryforeducationalinstitutionstoacquireISOCertification.Firstly,thecurrentthinkinganddevelopmentofISO9000Standardaresummarized.ThentherationalesofdevelopingQMSunderISO9001:2000asavehicletowardsqualityeducationalservicesorproductsareestablished.Next,therelationshipsbetweentheQualityManagementProcessModelunder8fundamentalprinciples&4keyelementsandeducationalqualityarediscussedalongwiththeKirkpatrickModeloftrainingevaluation.Finally,aprototypeofQualityManagementModelforHigherEducationbasedonaquantitativecumqualitativeresearchissuggested.Keywords:AdultEducation;ISO9001:2000;MBADegreeProgram;QMS;QualityManagementModel.1IntroductionIn1982,DENGXiao-ping,thelateex-PremierofthePeople’sRepublicofChinafirstlypromotedtheintroductionofMasterofBusinessAdministration(MBA)DegreeProgramintotheMainland.Inthelasttwodecades,therewassignificantdevelopmentofmanagementeducationfortheworkingadultsinthemainlandChina.Inrecentyears,therehasbeenincreasingneedsofmanagementeducation.SomelargeenterprisesorinternationalcompaniesevenrequiretheiremployeesatmanagementleveltopossessMBAdegrees.Thus,workingadultsalwaysseekmanagementeducationsuchasExternalMBADegreeProgramtomeettheiroccupationalneeds.1.1ManagementEducationNeedsIntheBeijingYouthDailydatedSeptember15,2003,itwasreportedthattherewouldbeapressingdemandofhundredthousandsofMBAgraduatesintheMainland’smanagementfield.WhenMBADegreeProgramsaremainlyundertakenbyworkingadults,theyarecategorizedas‘AdultEducation’.1http://www.paper.edu
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