英文道歉信英文道歉信1DearMr.Shu，IwouldliketothankyouforchoosingtheChinaWorldHotelforyourrecentlystay.Onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourGoldenCirclebenefitsoftheKingSizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thNov.Asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.Mr.Shu,shouldyouchoosetoreturntoourhotel,pleaseletmeknowandIwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichtheGoldenCirclestands.Myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.Wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake.Shouldyouhaveanyinquiries,pleasefeelfreetocontactme.Kindandbestregards.AlfredZhuangFrontOfficeManager.YoursSincerelyXXX英文道歉信2Dearxx,Iamwritingthislettertoexpressmyapologythatxx.Ifeelterriblysorryaboutthis.Onceagain,Iamverysorryforanyinconveniencecaused.Iwillbereallyappreciatedifyoucanacceptmyapologiesandunderstandmysituation.YoursSincerelyXXX英文道歉信3DearMs.Iwasaki,ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeend.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourMr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.MaytheyearoftheRab