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戴尔(Dell)笔试题目i.chooseonequestionandwritedownthetroubleshootingstepsinenglish(4-5steps)1.customerreporthiscomputercannotstartaftersuddenpowerlost.howwillyoutroubleshootandfindoutthecauseofthefailure.2.onecomputerwasusednormallylastday,buttoday,theusercannotconnecttointernetviadial-upnetworking.3.customercomplainthesystemsendoutgreatnoise.what’sthedetailactiontoidentifythefaultypart?4.mycomputerwassuddenlydisconnectedfromlan,howtotroubleshoot?5.mycomputerwashungup.afterreboot,onlyonecursorblinkedontheupper-leftcorner.howtofixthisproblem.ii.readingandtranslation:passage1.customercalledinandreportedthebatteryweren’tcharging,systemledindicatorwasinyellow.1.suggestedcustomerremovethebatteryfromthebatterybaybyslidingthelatchatthebottomofnotebook.2.checkedthebatterypowerlevelbypressingthecheckbuttononthebattery.itindicatednopower.differentkindsofcomputersusedifferentmethods,orprotocols,tocommunicatewitheachother.macintoshcomputersusetheappletalkprotocol.macintoshaswellaspcscanusetcp/iptoshareinformationontheinternet.somepcsrequireanetworkoperatomerprovidethedsnnumberfromthefailbattery.cn-05h980-69502-21u-01gb.informedcustomerthatwewouldsendareplacedbatterytoher.passage2.customerboughtanotebook20dayago,thendiscoveredthatwhensheadjustedthebrightnessofthelcd,thelcdwouldturntoverydim.shemustrebootthenotebookfewtimesbeforethelcdmightdisplaynormally.1.suggestedhertrygentlyapplypressureabovethekeyboardneartheledsandpowerbutton.2.suggestedherswivelthelcdbackandforthandlightlytaptheplasticbackoflcd.3.suggestedhergentlyapplypressureonthebezelsurroundingthescreen.theproblempersisted,afterthesetesting.4.requestedcustomertoupdatebiosandalterthelcdbrightnesscontrolsettinginthebios.aftercheckingbiostheproblempersisted.itoldcustomerwewouldhaveengineeronsitereplacethelcdpanel.computercommunicationsdifferentkindsofcomputersusedifferentmethods,orprotocols,tocommunicatewitheachother.macintoshcomputersusetheappletalkprotocol.macintoshaswel
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