目录TOC\o"1-3"\h\zHYPERLINK\l"_Toc64817416"第一章总则PAGEREF_Toc64817416\h1HYPERLINK\l"_Toc64817417"第二章单店的组织结构PAGEREF_Toc64817417\h2HYPERLINK\l"_Toc64817418"第三章单店的日常运作管理PAGEREF_Toc64817418\h7HYPERLINK\l"_Toc64817419"第一节物料管理PAGEREF_Toc64817419\h7HYPERLINK\l"_Toc64817420"第二节工时管理PAGEREF_Toc64817420\h11HYPERLINK\l"_Toc64817421"第三节财务管理PAGEREF_Toc64817421\h13HYPERLINK\l"_Toc64817422"第四节品质管理PAGEREF_Toc64817422\h18HYPERLINK\l"_Toc64817423"第五节服务管理PAGEREF_Toc64817423\h22HYPERLINK\l"_Toc64817424"第六节环境管理PAGEREF_Toc64817424\h25HYPERLINK\l"_Toc64817425"第七节保全管理PAGEREF_Toc64817425\h28HYPERLINK\l"_Toc64817426"第八节设备管理PAGEREF_Toc64817426\h30HYPERLINK\l"_Toc64817427"第九节分析与总结PAGEREF_Toc64817427\h31HYPERLINK\l"_Toc64817428"第四章人员管理PAGEREF_Toc64817428\h32HYPERLINK\l"_Toc64817429"第一节人员招聘PAGEREF_Toc64817429\h32HYPERLINK\l"_Toc64817430"第二节人员培训PAGEREF_Toc64817430\h37HYPERLINK\l"_Toc64817431"第三节薪酬与考核PAGEREF_Toc64817431\h43HYPERLINK\l"_Toc64817432"第五章顾客管理PAGEREF_Toc64817432\h44HYPERLINK\l"_Toc64817433"第一节顾客信息管理办法PAGEREF_Toc64817433\h44HYPERLINK\l"_Toc64817434"第二节顾客投诉管理办法PAGEREF_Toc64817434\h46HYPERLINK\l"_Toc64817435"第六章促销管理PAGEREF_Toc64817435\h48HYPERLINK\l"_Toc64817436"第一节市场信息管理办法PAGEREF_Toc64817436\h48HYPERLINK\l"_Toc64817437"第二节促销管理方法与程序PAGEREF_Toc64817437\h50HYPERLINK\l"_Toc64817438"第七章附则PAGEREF_Toc64817438\h53HYPERLINK\l"_Toc64817439"附件主要表单PAGEREF_Toc64817439\h54HYPERLINK\l"_Toc64817440"表一需求计划PAGEREF_Toc64817440\h54HYPERLINK\l"_Toc64817441"表二入库单PAGEREF_Toc64817441\h55HYPERLINK\l"_Toc64817442"表三退换货申请表PAGEREF_Toc64817442\h56HYPERLINK\l"_Toc64817443"表四领料单PAGEREF_Toc64817443\h57HYPERLINK\l"_Toc64817444"表五收货清单PAGEREF_Toc64817444\h58HYPERLINK\l"_Toc64817445"表六对账调节表PAGEREF_Toc64817445\h59HYPERLINK\l"_Toc64817446"表七出货清单PAGEREF_Toc64817446\h60HYPERLINK\