会计学文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言(yǔyán)方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。常用语块1.抱怨________________________2.表达不满________________________3.忍受________________________4.对……满意(mǎnyì)________________________5.糟糕的服务________________________6.采取措施________________________7.解决问题________________________8.预防……发生(fāshēng)________________________9.调查此次事件________________________10.以粗鲁的方式________________________11.向……道歉(dàoqiàn)______________________12.出乎意料______________________13.不用说______________________14.尽快______________________15.把某事牢记在心______________________套用句式我写信是投诉关于(guānyú)……2.这几年我对你们的服务都很满意，但是我写信是表达关于(guānyú)……的不满。3.我对……不满意(mǎnyì)有一些主要原因。首先，……更糟糕的是，……最后，……4.我真诚地希望你能认真调查这件事情，以及采取(cǎiqǔ)恰当的措施防止类似事件再次发生。5.你若能尽快采取(cǎiqǔ)措施处理这个问题，我将感激不尽。习作修改(做短文改错(ɡǎicuò)，背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyi课堂练习假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.可以适当增加(zēngjiā)细节，以使行文连贯。3.开头语和结束语已为你写好。DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidn’tchangeitbutsaidin