《礼仪金说：商务礼仪》阅读札记目录一、前言....................................................3二、商务礼仪概述............................................31.商务礼仪的定义与重要性................................52.商务礼仪的基本原则与功能..............................6三、商务交往中的个人形象礼仪................................71.仪容仪表礼仪..........................................8a.男士仪表礼仪........................................9b.女士仪表礼仪.......................................102.举止行为礼仪.........................................11a.问候与道谢.........................................12b.握手与鞠躬.........................................13c.致谢与道歉.........................................143.语言表达礼仪.........................................15a.交谈技巧...........................................16b.肢体语言运用.......................................17四、商务交往中的日常交际礼仪...............................181.邀请与拜访礼仪.......................................19a.邀请函撰写与发送...................................20b.拜访准备与拜访过程.................................222.茶话会与宴会礼仪.....................................23a.茶话会筹备与参与...................................24b.宴会礼仪及注意事项.................................24五、商务活动中的礼仪规范...................................261.会议礼仪.............................................26a.会议筹备与进行.....................................27b.会议发言与讨论.....................................292.展览与演讲礼仪.......................................30a.展览布置与参观.....................................30b.演讲准备与进行.....................................313.节日与活动礼仪.......................................32a.节日庆祝与参与.....................................33b.社交活动与互动.....................................35六、商务沟通与协调.........................................361.有效沟通技巧.........................................37a.倾听与理解他人观点.................................39b.表达与传达自己的观点...............................392.协调与合作...........................................41a.合作与配合的技巧...................................42b.冲突解决与调解.....................................43七、商务礼仪的实践与提升..................