Complaint:Astatementthatasituationisunsatisfactoryorunacceptableorthatsomeonehasdonesomethingwrong.Inbusinessactivities,nomatterhowperfectanorganizationmaybe,Complaintsfromthecustomersarecertaintoarise.Ininternationaltrade,claimsdonothappenineverytransactionbutoftenoccur.Sometimeswhenthelossisnotserious,thepartysufferedthelossmaynotlodgeaclaimforcompensation.Insteadhewritesacomplainttocalltheotherparty’sattentiontoavoidingthismatterhappeningagain.Claimsareusuallyraisedbybuyersforgreatloss,forexample:losscausedbynon-deliveryordelayofdeliveryandimproperpacking,breachofcontract,etc.However,sellersmayalsoraiseclaimsagainstbuyerfornon-establishmentofL/Corbreachofcontract,etc.Causesforclaim(1)Thesellerisheldresponsibleforthefollowingclaims：Non-deliveryorpart-delivery(未交货或交货不足)·Delayindelivery／shipment(延误装船)·Inferiororwrongquality(品质(pǐnzhì)不良)·Wrongquantity(数量不符)·Insufficientpacking(包装不当)·Failureinenteringintocontract(成交后不签约)·Non-fulfilmentsofcontract(片面毁约)·Discrepanciesinspecification(规格不符)(2)Thebuyerisheldresponsibleforthefollowing：·RefusetoopenanL／C(拒开信用证)·DelayinopeningL／C(迟开信用证)·Delayinpayment(延迟付款)·Commissionunpaid(不付佣金)·Failureinenteringintocontract(拒不签约)·Non-fulfilmentofcontract(片面毁约(huǐyuē))(3)Thecarrierisheldresponsibleforthefollowing：·Short-landed(短卸货物)·Goodsmissing(货物丢失)·Roughhandling(野蛮装卸)·Others(其他)抱怨(bàoyuàn)、投诉Thereare2kindsofcomplaintsbeingfrequentlymadebybuyers:2.Thecomplaintusedasexcuses:Thereisthecomplaintmadebybuyerswhofindfaultwiththegoodsasanexcusetoescapefromtheircontracts,eitherbecausetheynolongerwantthegoodsorbecausetheyhavefoundthattheycangetthemcheaperelsewhere.RulesforDealingWithAComplaint3、Allcomplaintsshouldbetreatedasseriousmattersandthoroughlyinvestigated.主张(zhǔzhāng)、索赔TheReasonsforClaimsDocumentsRequiredWhenLodgingaClaimThecommonexpressionsofclaimcomplaintcomplainclaimn.索赔(suǒpéi)1）表示提出或要求索赔(suǒpéi)：lodge/file/issue/enter/make/register/raiseaclaim2）表示理赔（违约的一方同意受理遭受损害一方所提出的赔偿要求）：entertain/settleaclaim3）拒绝索