新职业英语 职业综合英语1 unit 7 Customer Service 电子教案.doc
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新职业英语 职业综合英语1 unit 7 Customer Service 电子教案.doc

新职业英语职业综合英语1unit7CustomerService电子教案.doc

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Unit7SpecificProcedures:StepOne1.Askthestudentstorecallthelayoutofaletter2.Summarizesomeusefulexpressionsofservicingcustomers.StepTwostudentsatisfactionsurvey(task1)completethefollowingsurveyformaboutcampuscanteens.(workingroups)StepThreeReadingAIreallywanttoknow(themostimportantpart)Teachingobjectives①Howtomakeasurveytocollectcustomer’sopinions②Masterthekeylanguagepointsandgrammaticalstructuresinthetext;③LearnhowtowriteamenuinEnglishandgrammar:relativeclauses④LearnhowtowritealetterofAdjustment⑤Theformatofamenu⑥ThetranslationofEnglishandChinesemenus⑦Listeningstrategyandmethods.⑧grammar:relativeClausesTeachingFocuses1.Vocabularygooff,deserve,gain,admirable,measure,entire,implement,establish,obtain,particular,comments,filledout,deposit,thinkingtwice,inplace,handout,distribution2.StructureItis+adj+forsb.todosth.eg.Itisadmirableforanorganizationtowanttomeasurecustomersatisfaction.3.DifficultsentencesWhatwasalittledifficultaboutthissurveywasthatthequestionnairehadalreadybefilledaboutbythewater.TeachingProcedure1.Warming-up2.StudyofReadingB3.StudyofListening&Speaking4.StudyofWriting5.Mini-project6.LanguageLab7.Self-studyRoom8.TimeAllotment8periods1words&expressions2Ssreadthetextbythemselvesandthenasksomeonereadoutandtranslate.3readagainandtrytofinishtask1&2.4teacherreadandexplainsomelanguagepoints.Languagepoint:FridaynightIwentoffmydiet.IdaresayIdeservedagoodmealafterlosingthetwentypoundsIgainedfromtoomanytripstoManhattanrestaurantslastyear.MywifeandIwenttooneofourfavoriteHoustonrestaurantstocelebratethesuccessfulconclusionofmydiet.gooff:tostope.g.Hewentoffdrivingaftertheaccident.deserve:v.tohaveearnedsomethingbygoodorbadactionsorbehaviore.g.You’vebeenworkingallthemorning—Ithinkyoudeservearest.gain:v.toincreaseinweight,speed,heightorvaluee.g.LastweekIgainedanotherfivepounds.Iti