TECHNICALISO/TSSPECIFICATION16949ThirdEdition20090615质量管理体系－汽车生产件和相关服务件组织应用ISO9001:2008的特别要求Qualitymanagementsystems－ParticularrequirementsfortheapplicationofISO9001:2008forautomotiveproductionandrelevantservicepartorganizationsReferencenumberISO/TS16949:2009(E)©ISO2009ContentsForewordRemarksforcertificationIntroduction0.1General总则0.2Processapproach过程方法0.3RelationshipwithISO9004与ISO9004的关系0.3.1IATFGuidancetoISO/TS16949:2002IATF关于ISO/TS16949:2002的指南0.4Compatibilitywithothermanagementsystems与其他管理体系的相容性0.5GoalofthisTechnicalSpecification本技术规范的目标1Scope范围1.1General总则1.2Application应用2Normativereference规范性引用文件3Termsanddefinitions术语和定义3.1Termsanddefinitionsfortheautomotiveindustry汽车行业的术语和定义4Qualitymanagementsystem质量管理体系4.1Generalrequirements总要求4.1.1Generalrequirements–Supplemental总要求-补充4.2Documentationrequirements文件要求4.2.1General总则4.2.2Qualitymanual质量手册4.2.3Controlofdocuments文件控制4.2.3.1Engineeringspecifications工程规范4.2.4Controlofrecords记录控制4.2.4.1Recordsretention记录保存5Managementresponsibility管理职责5.1Managementcommitment管理承诺5.1.1Processefficiency过程效率5.2Customerfocus以顾客为关注焦点5.3Qualitypolicy质量方针5.4Planning策划5.4.1Qualityobjectives质量目标5.4.1.1Qualityobjectives–Supplemental质量目标-补充5.4.2Qualitymanagementsystemplanning质量管理体系策划5.5Responsibility,authorityandcommunication职责权限与沟通5.5.1Responsibilityandauthority职责和权限5.5.1.1Responsibilityforquality质量职责5.5.2Managementrepresentative管理者代表5.5.21Customerrepresentative顾客代表5.5.3Internalcommunication内部沟通5.6Managementreview管理评审5.6.1General总则5.6.1.1Qualitymanagementsystemperformance质量管理体系绩效5.6.2Reviewinput评审输入5.6.2.1Reviewinput–Supplemental评审输入-补充5.6.3Reviewoutput评审输出6Resourcemanagement资源管理6.1Provisionofresources资源提供6.2Humanresources人力资源6.2.1General总则6.2.2Competence,awarenessandtrainingandawareness能力、意识和培训和意识6.2.2.1Productdesignskills产品设计技能6.2.2.2Training培训6.2.2.3Trainingonthejob岗位培训6.2.2.4Employeemotivationandempowerment员工激励和授权6.3Infrastructure基础设