京东商城前台信息部京东在线客服平台使用说明京东商城在线客服开发团队编写目录TOC\o"1-3"\h\zHYPERLINK\l"_Toc310434967"1.京东在线客服平台简介PAGEREF_Toc310434967\h3HYPERLINK\l"_Toc310434968"1.1.机制：客户使用WebIM，商家客服使用客户端软件PAGEREF_Toc310434968\h3HYPERLINK\l"_Toc310434969"1.2.主要功能PAGEREF_Toc310434969\h3HYPERLINK\l"_Toc310434970"1.2.1.WebIMPAGEREF_Toc310434970\h3HYPERLINK\l"_Toc310434971"1.2.2.商家IM客户端PAGEREF_Toc310434971\h3HYPERLINK\l"_Toc310434972"2.商家客户端详解PAGEREF_Toc310434972\h4HYPERLINK\l"_Toc310434973"2.1.系统支持及下载PAGEREF_Toc310434973\h4HYPERLINK\l"_Toc310434974"2.1.1.系统支持PAGEREF_Toc310434974\h4HYPERLINK\l"_Toc310434975"2.1.2.下载PAGEREF_Toc310434975\h4HYPERLINK\l"_Toc310434976"2.1.3.安装PAGEREF_Toc310434976\h4HYPERLINK\l"_Toc310434977"2.2.登录PAGEREF_Toc310434977\h4HYPERLINK\l"_Toc310434978"2.2.1.登录界面PAGEREF_Toc310434978\h5HYPERLINK\l"_Toc310434979"2.2.2.一点登录PAGEREF_Toc310434979\h5HYPERLINK\l"_Toc310434980"2.3.主窗口PAGEREF_Toc310434980\h5HYPERLINK\l"_Toc310434981"2.3.1.在线状态PAGEREF_Toc310434981\h6HYPERLINK\l"_Toc310434982"2.3.2.最小化/退出登录PAGEREF_Toc310434982\h6HYPERLINK\l"_Toc310434983"2.3.3.联系人：我的同事PAGEREF_Toc310434983\h6HYPERLINK\l"_Toc310434984"2.3.4.联系人：店铺黑名单PAGEREF_Toc310434984\h6HYPERLINK\l"_Toc310434985"2.3.5.统计PAGEREF_Toc310434985\h7HYPERLINK\l"_Toc310434986"2.4.设置PAGEREF_Toc310434986\h7HYPERLINK\l"_Toc310434987"2.4.1.基本设置PAGEREF_Toc310434987\h7HYPERLINK\l"_Toc310434988"2.4.2.聊天设置PAGEREF_Toc310434988\h8HYPERLINK\l"_Toc310434989"2.4.3.快捷回复语设置PAGEREF_Toc310434989\h9HYPERLINK\l"_Toc310434990"2.5.刷新机制PAGEREF_Toc310434990\h10HYPERLINK\l"_Toc310434991"2.6.同事之间聊天PAGEREF_Toc310434991\h10HYPERLINK\l"_Toc310434992"2.6.1.发起聊天PAGEREF_Toc310434992\h10HYPERLINK\l"_Toc310434993"2.6.2.同事消息PAGEREF_Toc310434993\h11HYPERLINK\l"_Toc310434994"2.6.3.聊天界面PAGEREF_Toc310434994\h11H