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PageofNUMPAGES2Obtree–LoginproblemsTheUnitedKingdom’sinternationalorganisationforeducationalopportunitiesandculturalrelations.WeareregisteredinEnglandasacharity.LoginproblemsIfyoufindthatObtreedoesnotperformwellorthatyouhaveproblemstologinpleasesendyourIBDManagertheinformationbelow:1.ThebuildnumberofInternetExplorerthatisinstalledonallyourmachines-itwouldbehelpfultospotcheckafewmachines.YoucanfindthisbyopeningIEgoingto'Help'inthetoolbar,selectAboutInternetExplorerawindowwillpopupandit'sthecompletefirstnumberthatweneed-onourmachinesit'sVersion:5.50.4807.23002.EnablingtheJavaConsole.AllObtreeusersneedtohavetheJavaVMsettingsenabledontheirbrowsers.TodothisgotoTools>InternetOptions>Advancedtab>scrollabouthalfwaydownandensureallthreeoptionsunderJavaVMJavaconsoleenabled(requiresrestart)JavaloggingenabledJITcompilerforvirtualmachineenable(requiresrestart)Thenclickokayatthebottomofthiswindow.Themachinewillneedrebootingfollowingthesechanges.3.WhenyoulogintoObtreefortheveryfirsttimethisSecurityWarningwindowwillappear.ThiswindowisaskingyoutoaccepttheObtree/Ixoscertificate.IfthecertificateisnotcorrectlyinstalledyouwillencounterproblemswhenusingObtree.ThisisoneofthemostcommonproblemsthatObtreeusersexperiencebutitisveryeasytofix.HowtocorrectlyinstallthecertificateClickthe‘Moreoptions’buttonandyouwillseeanotherwindowappear:Tickthebuttonthatsays‘Alwaysrunsoftwarefrom“IxosSoftwareAG”Thenclickthe‘Run’buttonThiswillinstallthecertificateandyouwon’tbepromptedagain4.Whatmemoryisonthemachinesthatisinuse-youcanfindthisoutbyrightclickingonthe'Mycomputer'icononyourdesktop.ThelastoptiononthegeneraltabisComputer:theRAMdetailsit'sthelastline.5.WhatGTIversionyouareusing.Youcanfindthisoutbyclickingon‘mycomputer’andhavingalookatyourCdrive.Forexampleourssay:Gti_v5_2.Finally,pleaseclearyourbrowsercacheregularly.Clearingbrowsercache-thisistheprocessthatshouldbefollowed:1.GotoToolsoptioninInternetExplorermenubar2.GotoInternetOptions3.Onthegeneraltabis
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