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RevisedApril2011TheUnitedKingdom’sinternationalorganisationforeducationalopportunitiesandculturalrelations.WeareregisteredinEnglandasacharity.JobProfileJobtitleExamsServicesAdvisorIIDirectorate/RegionEastAsiaCountry/LocationExamsService/TaiwanJobGradePaybandGradeJLinemanagerExamsServicesManagerTypeofcontractOneYearFixedTermJobaimToassistwiththeadministrationandpromotionofExaminationsServicesinTaiwantomeetCountryPlanobjectives,annualEXFPtargetsandExamsQualityStandardsNumberofstaffmanaged0Aslinemanager0Ascountersignatory0FinancesmanagedMonitorrevenueandexpenditureforexamregistrationsincludingIELTSandexamspublicationssalesDuties,RoleandResponsibilities(Pleasenotethislistisnottoberegardedasexclusive)1Duty(50%)ToassistwiththeadministrationofIELTSexamsandone-offexamsinTaiwan,including:1.dealingwithgeneralenquiries/complaintsandensuringcustomer(candidateandvenuestaff)satisfactionfeedbackisconsistentlypositive(90%on4-pointcline)2.registeringcandidateswhoappliedbypostandensuringaccuracyofcandidatedatainputandcandidateinformationagainstagents’record3.inputtingcandidatedataandscanningphotos4.checkingtheAgentYellowListagainstthecandidateapplicationformsreceived5.packingstationeryfortestdayuseandensuringpropermaintenanceofexamsequipment6.assistingwithsettingupandoverseeingtestsessionsandmeetrelevantexaminationregulations7.deliveringpromotionalbriefings/presentations8.assistingwithpost-sessionadminincludingtheissuingofcandidatecertificates/reportsandarrangingvenuestaffpayments9.assistingwithcollectingfeedbackfromeachtestsessionandensuringthatinformationcollectediswell-organisedandrecordedintherelevantfiles10.usingESOLCOMMSandmanagingitsaccuratedataentryforalltestsessions11.dealingwithagentenquiriesandsupplingthemwithpromotionalmaterialswhenneeded;questions/commentsraisedarerespondedtowithin3workingdays2Duty(35%)Marketingsupport,including:1.preparingpromotionalmaterialsmailing–emailorbypost2.actingasthefirstpointofcontactatpromotionalevents3.coordinat
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