Unit11ClaimandAdjustmentLettersIntroductionIntroduction这类信函通常包括：开头：1）说明写信的原因—申诉或索赔的事件；正文：2)具体介绍发生的事情，如有证据可提供；3)提出自己的要求，如要求退货，赔钱等；结尾：4)期望；希望满足自己的要求，表达合作的希望等。回信要点：接受申诉或理赔的回信：开头：1）收到来信并表示很遗憾；正文：2）对对方信中提及的事情加以解释，调查，并针对对方的要求给予答复；结尾：3）表示道歉和进一步合作的希望。不能接受申诉或索赔的回信：开头：1）收到来信，表示遗憾；正文：2）对事件进行调查，加以解释，说明原因和提出证据说明不能负责；结尾：3）期望：以后合作的机会，或再次表示遗憾。每封信件的具体内容会有变化，需要根据实际情况加以调整。DearMs.Long,WehavereceivedyourletterofOctober1,thephotographs,andtheClaimforDamageNo.DC-315.Wearesurprisedtohearaboutthedamage.Theorderiscarefullypackedatourfactorybeforeshipment.Weadmitthatboththecartonsandbearsseemtobebadlydamaged.However,itappearsthatthedamageoccurredduringshipmentandwesuggestyoucontacttheshippingcompanyforadjustment.Mainpoints1.Choosethebestanswer:1)Weregrettohavetocomplain_________thebadqualityofshipmentofsugarbys.s.“Taishan”.a.atb.aboutc.ond.in2)Thequalityisnotinconformity_________theagreedspecifications.a.tob.inc.withd.on3)Wefinditimperativetolook_________thematterassoonaspossiblea.tob.intoc.withd.at4)Theleakageoccurredduringtransitresult_________yourfaultypacking.a.intob.inc.tod.from5)Weshalltakedelivery_________thegoodsassoonastheyarereleased.a.ofb.atc.fromd.on6)Whenlookingintothecasewefoundthatthegoodsdidnotagree_________theoriginalsample.a.tob.inc.withd.on7)Ourend-usersarecomplaining_________theinferiorqualityagainstus.a.tob.aboutc.withd.on8)Wemustaskyoutolookintothematterandarrange_________thedispatchofreplacementatonce.a.tob.onc.ofd.for9)Weareclearthatwecannotmake_________theinconveniencecausedbyus.a.outb.inc.upd.with10)Wehavedispatchedthegoods_________thesamequalitytomanyotherhouses.a.ofb.inc.withd.on2.Fillintheblanksthefollowingwordsorexpressions:3.TranslatethefollowingsentencesintoEnglish:4)我方不得不要求你方对我方的损失负责｡(havenochoicebutto)5)很遗憾的通知你方,3号和6号箱坏了｡损失由你方赔偿｡(makeup)6)我方要求贵方用完好的货来调换此货｡(replace)III.Letter-writingPractice2.Fillintheblankswiththeproperformofthefollowingwordorwords:3.Trans