PAGE\*MERGEFORMAT-5-2020年5月29日IT助理的岗位职责文档仅供参考Division/Department:ITDepartment部门:IT部门Jobtitle:ITAssistant职位名称:IT助理Reportsto:ITManager汇报对象:IT经理Responsibilities:岗位职责:Numberofsubordinates:0下属人数:0Leadershipstyle(formanagersinchargeofsubordinatesonly):领导风格(仅针对有下属员工的经理):Responsibilities职责:Assurethegoodworkingconditionofthecomputerterminals,ofthefaxserver确保公司客户机终端、传真服务器的正常使用;Assuretheinformationsecurity确保公司信息的安全性;Assureagoodinternalcommunication(networkande-mailsingoodworkingcondition)确保内部通讯畅通(如网络、邮件处于正常使用状态)。Contentsofthejob:工作内容:Selectthetypeofsoftwareandhardwarethatthecompanywilluse(suchasAutoCAD,FaxServer)对公司所需软件、硬件进行选型(例如AutoCAD软件,传真服务器软件的选型);Buycomputercomponentsandfittings购置电脑配件;Assurecompanywebsiteconstruction&development负责网站的建设和开发;Assurethegoodrunningofthecomputers(includeinstallation,dealingwithcomputerproblemsormalfunction,introducingtheuseofsomesoftware)维护客户机终端(包括装机,排除电脑故障,介绍软件使用方法);ParticipateintheERPimplementation,assisttheERPteam参与ERP项目实施,辅助ERP项目组开展项目工作;Tomonitortheworkingsituationoftheservers监控服务器工作状态。Reporting:汇报:PositionholderSupervisor任职人的直接主管希望得到的汇报如下:WantreportsabouteverydailyITsupportandproblemsandtokeepalog(records).日常技术支持和问题解决的工作汇报,以日志形式提供;Wantreportaboutimportantincidentontheserverterminalandthenetworkandtokeepalog(records).重大事故的汇报;如:网络、服务器、客户终端发生故障,以日志形式提供;WantreportsabouttheOfficeAdministration(OA)system:test,installation,debugging,…系统化任务部署的汇报,如关于OA系统的测试,安装,调试等每一阶段工作汇报;WanttoknowwhentheITAssistantwillbeoutsideofthecompany外出办事情况的汇报。Positionholder任职人认为需向直接主管提供的汇报如下:ReporteverydailymanipulationofITsupport,byoralfirstandthenrecordthemanipulation日常IT技术服务汇报,先口头向上级汇报,然后书面填写记录;Reporttheemployees’computerproblemsandthereasonabledemandsoftheemployees客户机终端发生的异常情况汇报;Reporttheimportantincident(suchasahackerattack)服务器发生重大故障的汇报;(如:黑客攻击等);Reportthesituationofthecomputers(todiscarduselesscomputersorcomponents)电脑设备淘汰和报废情况的汇报。Level:Executer职位层级:执行层Workingrelations:工作联系:Withthecomputersusers:tohelpt