UnitTwoTheHousekeepingDepartmentT=TeacherS=studentT：Thehousekeepingdepartmentisresponsibleforthecleaningandupkeepoftheguestrooms,andthepublicareasofthehotel.Itprovidessomeoftheservicetothein-houseguests.S:Whatserviceitemsdoesthehousekeepingprovide?T:Upontherequestofguests,theroomattendantswillsendanextrapillow,sewingkits,ironsandironingboardorhairdryersS:Ifaguestwantsextrabedding,doesthehousekeepingstafffulfillthatrequest?T:Thehousekeepingdoesnotprovideextrabeddingorrollawayunlessitgetstheinstructionformthefrontdesk.S:Thehousekeepingdepartmentalsodoesthelaundryservice,doesn’tit?T:Yes.Thelaundryandvaletservicesaretwoofthemostbasicservices.Thelaundryservicewashesclotheswhilethevaletservicedry-cleansandpressesarticlesofclothing.Manyhotelshave24-hourlaundryandvaletservices,andevenexpressservice.Guestsarerequestedtofillupalaundrylist.S:Whatdoyoumeanbyexpressservice?T:Expressservicemeansfastservice.Takeourhotelforexample,fornormallaundryservice,thelaundrycollectedbetween10:00a.m.and8:00p.m.willbereturnedaround9:00nextmorning.Inthelattercase,ifaguestwouldlikehislaundryreturnedby10:00p.m.thesameday,itmeanstheguestwantsanexpressservice.Anexpresscharge,whichisnormallyanextra50%,willbeattachedaccordingly.S:Iseenow.Whatisaproductionsheet?T：Theroomattendant(room-keeper)orchambermaidmustkeepadailyrecordofeachroom.Roomsthatneeddailycarearerecordedonaproductionsheet.Thesheettellstheroomattendantwhethertheroomsneedamakeuporservicingafterrecentuse.Theproductionsheetalsoshowswhichroomsshouldbegenerallycleanedandwhichbathroomsshouldbescrubbeddown.Onlyapickupisnecessaryforaroomthatdoesnotneedacompletemakeup.Inadditiontokeepingtheroomscleanandingoodshape,thehousekeepingdepartmentprovidesvaluableinformationofroomstatus.Whenroomsarepreparedbytheroomattendantsandcheckedbythechiefattendant,aroomstatusreportwillbemadeandsenttothehousekeepingservicecentertohaveitinputtedintothecomputers.Hencethereceptionistssharetheroomstatusinformationfromthecomputersatthefrontdesk.S:canyou