《调解员培训简明教程》阅读笔记目录一、基础知识................................................31.1调解员的定义与职责...................................31.2调解的基本原则与原理.................................51.3调解的程序与技巧.....................................5二、调解员素质要求..........................................62.1基本素质要求.........................................82.2专业技能要求.........................................92.3心理素质要求........................................10三、调解准备...............................................113.1明确调解目的........................................123.2收集整理资料........................................133.3选择合适的调解方式..................................15四、调解沟通技巧...........................................174.1沟通的重要性及原则..................................184.2倾听与表达技巧......................................194.3提问与引导技巧......................................204.4确认与处理异议......................................21五、调解过程...............................................235.1初步接触与了解......................................245.2深入探讨与沟通......................................245.3协商与妥协..........................................265.4调解协议与落实......................................27六、调解结束与回访.........................................296.1调解结束的条件......................................306.2调解协议的执行......................................316.3回访与跟进..........................................32七、案例分析与实践.........................................337.1典型案例分析........................................347.2实践中的注意事项....................................367.3经验总结与反思......................................37八、法律知识与相关规定.....................................388.1相关法律法规介绍....................................398.2调解协议的法律效力..................................408.3调解过程中的法律责任................................41九、调解员职业发展.........................................429.1调解员的职业前景....................................449.2调解员的职业素养....................................459.3调解员的职业发展路径................................46一、基础知识调解概述：调解，即通过第三方的协助，协助双方