《高端商务礼仪》阅读记录目录一、基本概念与原则..........................................41.高端商务礼仪的定义....................................52.高端商务礼仪的重要性..................................53.高端商务礼仪的基本原则................................6二、个人形象管理............................................71.仪容仪表..............................................8a.男士仪表............................................9b.女士仪表...........................................102.举止行为.............................................12a.举止态度...........................................13b.举止姿势...........................................143.个人卫生.............................................15a.保持清洁...........................................15b.避免异味...........................................16三、商务沟通技巧...........................................181.有效沟通.............................................18a.倾听技巧...........................................19b.表达技巧...........................................202.礼貌用语.............................................21a.问候语.............................................23b.感谢语.............................................23c.道歉语.............................................243.电话沟通.............................................25a.接打电话...........................................27b.多人通话...........................................27c.留言与转接电话.....................................28四、商务场合礼仪...........................................291.会议礼仪.............................................30a.准备与参加.........................................31b.发言与讨论.........................................31c.结束与感谢.........................................322.社交活动.............................................33a.参加宴会...........................................33b.参加舞会...........................................34c.参加沙龙...........................................353.商务旅行.............................................36a.旅行准备...........................................37b.住宿安排...........................................3