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Telephone_Lesson2_AnsweringPhoneNewWordsandExpressions:Tone语音语调tonedeaf五音不全Trick诀窍Identifyyourselfandyourcompany自报家门Leadtheconversation主导谈话ReceptionistnamedAmyOmit忽略Handy手边的、便利的Putsb.onhold让某人等待接听Task1:Listentoabadexampleandanswerthefollowingtwoquestions:HowwouldyoudescribeAmy’sattitude?Unprofessional→rememberthenameofthecaller;→ifthecaller’snameistoolongorcomplicated,havethecallerspellit.→identifyherselfandhercompany.e.g.NordyneChina,Amyspeaking.Impolite→warmtone→smile→offertohelp.DoesJustinseemprepared?No.→prepareyourcontactinfoandpurposeofcallingbeforedialingthenumber.Task2:Listentoagoodexampleandanswerthefollowingtwoquestions:WhatinformationdoesAmyincludeinherfirstsentence?Hello---greetingNordyne---identifycompanyAmyspeaking---identifyherselfHowmayIhelpyou?---offertohelpHowdoesMarkRandintroducehimself?Thisis…mayIspeakto…?
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