呼叫中心话务员需求计算呼入电话数量（个/小时）120平均处理时长（秒）180服务目标（秒）20最少人员需求9人话务员延迟率平均应答速度占有率服务水准920%11.867%86%ISERRORATT(s)Erlang话务员延迟率平均应答速度占有率服务目标服务水准话务员延迟率最少人员需求1806.0370.00%0.0016.2%20100.0%370.00%01806.0360.00%0.0016.7%20100.0%360.00%01806.0350.00%0.0017.1%20100.0%350.00%01806.0340.00%0.0017.6%20100.0%340.00%01806.0330.00%0.0018.2%20100.0%330.00%01806.0320.00%0.0018.8%20100.0%320.00%01806.0310.00%0.0019.4%20100.0%310.00%01806.0300.00%0.0020.0%20100.0%300.00%01806.0290.00%0.0020.7%20100.0%290.00%01806.0280.00%0.0021.4%20100.0%280.00%01806.0270.00%0.0022.2%20100.0%270.00%01806.0260.00%0.0023.1%20100.0%260.00%01806.0250.00%0.0024.0%20100.0%250.00%01806.0240.00%0.0025.0%20100.0%240.00%01806.0230.00%0.0026.1%20100.0%230.00%01806.0220.00%0.0027.3%20100.0%220.00%01806.0210.00%0.0028.6%20100.0%210.00%01806.0200.00%0.0030.0%20100.0%200.00%01806.0190.00%0.0031.6%20100.0%190.00%01806.0180.01%0.0033.3%20100.0%180.01%01806.0170.02%0.0035.3%20100.0%170.02%01806.0160.05%0.0137.5%20100.0%160.05%01806.0150.15%0.0340.0%2099.9%150.15%01806.0140.39%0.0942.9%2099.8%140.39%01806.0130.96%0.2546.2%2099.6%130.96%01806.0122.25%0.6750.0%2098.8%122.25%01806.0114.92%1.7754.5%2097.2%114.92%01806.01010.13%4.5660.0%2093.5%1010.13%01806.0919.60%11.7666.7%2086.0%919.60%1001806.0835.70%32.1375.0%2071.4%835.70%01806.0761.38%110.4985.7%2045.1%761.38%0