特约店管理系统DealerManagementSystemSUBJECT\*MERGEFORMAT中国版DMSTITLE\*MERGEFORMAT用户操作手册DOCPROPERTY子系统\*MERGEFORMAT售后服务管理系统版本DOCPROPERTY版本号\*MERGEFORMAT1.1广州本田汽车有限公司2005年11月CopyrightGuangzhouHONDAAutomobileCO.,LTD.AllRightsReserved目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc119293959"1.系统概述PAGEREF_Toc119293959\h5HYPERLINK\l"_Toc119293960"2.前台业务PAGEREF_Toc119293960\h6HYPERLINK\l"_Toc119293961"2.1.接待PAGEREF_Toc119293961\h6HYPERLINK\l"_Toc119293962"2.2.作业单制作PAGEREF_Toc119293962\h8HYPERLINK\l"_Toc119293963"2.2.1.用户陈述PAGEREF_Toc119293963\h10HYPERLINK\l"_Toc119293964"2.2.2.作业指示PAGEREF_Toc119293964\h10HYPERLINK\l"_Toc119293965"2.2.3.维修项目、零件和其它费用PAGEREF_Toc119293965\h13HYPERLINK\l"_Toc119293966"2.2.4.车辆检查PAGEREF_Toc119293966\h23HYPERLINK\l"_Toc119293967"2.3.客户资料PAGEREF_Toc119293967\h23HYPERLINK\l"_Toc119293968"2.4.车辆资料PAGEREF_Toc119293968\h24HYPERLINK\l"_Toc119293969"2.5.车历查询PAGEREF_Toc119293969\h25HYPERLINK\l"_Toc119293970"2.6.零件库存查询PAGEREF_Toc119293970\h26HYPERLINK\l"_Toc119293971"2.7.派工PAGEREF_Toc119293971\h27HYPERLINK\l"_Toc119293972"2.7.1.派工PAGEREF_Toc119293972\h27HYPERLINK\l"_Toc119293973"2.8.零件处理PAGEREF_Toc119293973\h29HYPERLINK\l"_Toc119293974"2.8.1.零件预订PAGEREF_Toc119293974\h29HYPERLINK\l"_Toc119293975"2.8.2.零件返回PAGEREF_Toc119293975\h30HYPERLINK\l"_Toc119293976"2.9.工场处理PAGEREF_Toc119293976\h31HYPERLINK\l"_Toc119293977"2.10.完工检查PAGEREF_Toc119293977\h32HYPERLINK\l"_Toc119293978"2.11.结算单制作PAGEREF_Toc119293978\h33HYPERLINK\l"_Toc119293979"2.12.收款PAGEREF_Toc119293979\h34HYPERLINK\l"_Toc119293980"2.13.交车PAGEREF_Toc119293980\h35HYPERLINK\l"_Toc119293981"2.14.进度查询PAGEREF_Toc119293981\h36HYPERLINK\l"_Toc119293982"2.15.跟踪服务PAGEREF_Toc119293982\h37HYPERLINK\l"_Toc119293983"2.15.1.预览PAGEREF_Toc119293983\h37HYPERLINK\l"_Toc11