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Web2.0foreGovernment:whyandhow?DavidOsimo,ClaraCenteno,Jean-ClaudeBurgelmanSettingthescene:web2.0intheeGovernmentcontextKeyobjectivesofgovernmentmodernization6050403020100Thee-ruptivegrowthofuser-drivenapplicationsKeyapplicationareasine-government,andexamplesBasedonextrapolationof:BackofficeRegulationcase:Peer-to-patentPeer-to-patent:aninsidelookGovernanceCrossagencycollaborationcase:IntellipediaKnowledgemanagementcase:AllenandOveryAllenandOvery:aninsidelookGovernanceServicedeliverycase:PatientOpinionPatientOpinion:aninsidelookGovernanceReminder:citizensandemployeesdoitanywayeParticipationcase:e-petitionsinUKE-Petitions:aninsidelookGovernanceLawenforcementcase:MyBikeLaneLessonslearntWeb2.0ineGovernment:why?Differentkindsofcitizens’involvementinweb2.01.Producingcontent2.Providingratings,reviews3.Usinguser-generatedcontent4.Providingattention,tastedataWhy?/2Howtostart:suggestionsfromweb2.0expertsCommonmistakesWeb2.0isaboutbothtechnologyandattitudeConclusion:startexperimentingwithweb2.0Thanks
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