会计学问候祝福送别祝愿征询应答问路引路致歉答歉致谢答谢接打电话提醒提示日常(rìcháng)术语一.Greetings&congratulations问候(wènhòu)与祝福Greetings问候(wènhòu)1.WelcometoQuintessenceCenturyhotel.欢迎光临钱塘(qiántánɡ)世纪大酒店.2.Goodmorning,sir.英语(yīnɡyǔ)一般称谓备注(bèizhù)：节假日问候(wènhòu)要注意换个问法！传统的西方(xīfāng)节日TraditionalWesternHolidays传统的中国(zhōnɡɡuó)节日TraditionalChineseholidays3.nicetomeetyou.很高兴(gāoxìng)见到您.4.howdoyoudo?你好(nǐhǎo).5.Howareyoutoday,Mr.Smith?您好，史密斯先生(xiānsheng)？很好，谢谢congratulations祝贺(zhùhè)3.wishyoueverysucess!2.haveaniceholidayhere.1.congratulations.要了解(liǎojiě)客人的特殊信息客人(kèrén)相关的特殊信息5.Iwishyouwillenjoyyourstayinourhotel.希望(xīwàng)您入住愉快.6.haveagoodtime.注意(zhùyì)2.Send-off&wishes送别(sòngbié)与祝愿Send-off送别(sòngbié)1.goodbye再见(zàijiàn).2.seeyou.再见(zàijiàn)wishes祝愿(zhùyuàn)3.haveanicetrip!旅途愉快4.thanksforyourcoming.感谢您的莅临(lìlín).5.welcometoourhotelagain.欢迎您再次(zàicì)光临。3.giving&respondingthanks致谢(zhìxiè)与答谢givingthanks致谢(zhìxiè)1.thankyou.谢谢(xièxie)2.it’sverykindofyou.真的(zhēnde)很感谢您.3.Thankyouforyouradvice.谢谢您的建议(jiànyì)respondingthanks致谢(zhìxiè)与答谢4.notatall不客气(kèqi).5.youarewelcome.不客气(kèqi)6.it’smypleasure.这是我的荣幸(róngxìng).4.giving&respondingapologies致歉与答歉givingapologies致歉1.Iamsorry.对不起2.excuseme.打扰(dǎrǎo)一下3.Iamsorry,itismyfault.对不起,是我的错.5.sorrytohavekeptyouwaiting.对不起,让你久等(jiǔděnɡ)了6．I‘msorrytohavetakensomuchofyourtime.对不起耽误(dānwu)你这么长时间.7.Iamsorryaboutthis.对此我感到(gǎndào)很抱歉8.iapologizeforthis.对此我感到(gǎndào)很抱歉respondingapologies答歉1.that’sallright.没关系2.Nevermind.没事(méishì)的3.That’sok.没事(méishì)4.itdoesn’tmatter.不要紧5.forgetit.没关系5.asking&Givingdirections指示(zhǐshì)方向askingdirections问路1.whereisthebusinesscenter?请问(qǐngwèn)商务中心在哪？2.howcanIgettothelobby?3.couldyoushowmethewaytothedinninghall?到餐厅(cāntīng)怎么走啊?3.IwonderifyoucouldtellmethewaytotheKTVclub?去ktv怎么(zěnme)走啊？givingdirections指路(zhǐlù)1．baihehallisonthesecondfloor.英文数字(shùzì)表达2.takethelifttothefirstfloor，andturnleft3.youwillfind……,youcan’tmissit.4.Goahead5.Takethesecondturningontheright第二个路口(lùkǒu)右拐6.youcangotorailwaystationbytheNO.60bus.7.letmeshowyouont