团队合作WorkTeams:AnIntroduction作家MichaelNovak在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。TheauthorMichaelNovak,inwritingaboutbasketballteams,saysthattheymoveinpatterns,inrhythmsandathighspeed.Hesaysdon’tlookatoneindividualonly,butattheteamactingtogether.培训目标/LearningObjectives组织中的工作团队特点/Explainthepopularityofworkteamsinorganization工作群体与工作团队的区别/Contrastworkgroupswithworkteams建立高绩效团队/High-performingworkteams内容/Outline什么是团队？什么是群体？/Definition:-Workteams;Workgroups成功团队特征/Charactersofsuccessfulworkteams回顾与问题讨论/Review&DiscussionQuestion工作团队与工作群体比较ComparingWorkTeamsandWorkGroups(图示1/Figure1)工作团队/WorkTeams工作群体/WorkGroups集体绩效目标信息分享CollectivePerformanceGoalShareInformation积极的协作中立的（有时有负作用）PositiveSynergyNeutral(SometimesNegative)个人的和共同的责任个人的IndividualandMutualAccountabilityIndividual互补的技巧随机和变化的ComplementarySkillsRandomandVaried通过共同努力，实现团队协作Aworkteamgeneratespositivesynergythroughacoordinatedeffort工作群体/Workgroup群体主要是通过信息分享、做出决策，来帮助群体成员完成他自己的本职工作。Agroupthatinteractsprimarilytoshareinformationandtomakedecisionthatwillhelpeachgroupmemberperformwithinhisorherareaofresponsibility.工作团队/WorkTeam团队通过集体的协调努力工作，进行积极的协作Agroupthatengagesincollectiveworkthatrequiresjointeffortandgeneratesapositivesynergy.传统管理的弊端SomeAreasofWeakness——TraditionalManagementStyles1、指挥与控制/Dictatorial&Controlling2、从上而下(完全或大部分)/Topdown(Completelyormostly)3、缺少反馈机制（或无人听）/Lackoffeedbackmechanisms(ornotlistenedto)4、重阶层而非能力/Hierarchical,notmeritocracy5、不恰当的解释/Inadequateexplanations6、缺少可度量的目标/Lackofmeasurablegoals7、模糊的时间限制/Vaguetimelimits8、责任与权利不对等(或不充分)/Responsibility,but(orinadequate)authority团队与传统部门相比的优点Advantages:teamsovertraditionaldepartment1、灵活性/Flexibility2、有助于对变化的环境做出反应Responsivenesstochangingenvironments3、组建、发展、重新定位以及解散速度快Speedofassembly,deployment,refocusing,anddisbandment4、工作满意/Jobsatisfaction成功团队的特点Characteristicsofsuccessfulworkteams高效团队EffectiveTeams1、明确的目标/Cleargoals——理解目标/Understandgoals——相信其价值及重要性/Believeworthwhileandi