顺丰速运（集团）有限公司PMOPMOPMO培训培训培训课课课前储备知识课前储备知识第一部分通用项目管理知识框架.........................................................................................3第第第111章章章引论引论引论...................................................................................................................31.11.11.1背景信息........................................................................................................31.21.21.2什么是项目....................................................................................................31.31.31.3什么是项目管理............................................................................................31.41.41.4项目管理与运营管理....................................................................................41.51.51.5项目经理的角色............................................................................................4第第第222章章章项目生命周期与组织.......................................................................................52.12.12.1项目生命周期概述........................................................................................52.22.22.2项目干系人....................................................................................................5第二部分单个项目的项目管理标准.....................................................................................6第第第333章章章单个项目的项目管理过程...............................................................................63.13.13.1项目管理过程项目管理过程组组组组............................................................................................63.23.23.2启动过程组....................................................................................................73.33.33.3规划过程组....................................................................................................83.43.43.4执行过程组....................................................................................................83.53.53.5监控过程组....................................................................................................93.63.63.6收尾过程组...........................