目录第1章京广线铁路简介...................................................................................................................11.1京广线铁路线路.................................................................................................................11.2京广线铁路Z36次站台介绍............................................................................................21.2.1广州站.....................................................................................................................21.2.2长沙站.....................................................................................................................21.2.3武昌站.....................................................................................................................21.2.4郑州站.....................................................................................................................31.2.5北京西站.................................................................................................................31.3京广线Z36次列车车辆介绍............................................................................................3第2章京广线铁路乘务员工作规程...............................................................................................62.1乘务员岗位职责及作业标准..............................................................................................62.1.1乘务员岗位职责.....................................................................................................62.1.2乘务员作业标准.....................................................................................................62.2乘务员职业培训.................................................................................................................72.3广播语规范..........................................................................................................................7第3章京广线铁路硬座乘务员一次性作业方案........................................................................113.1准备作业................................................................................