目录第1章京广线铁路简介..........................................................................................................................11.1京广线简介................................................................................................................................11.2列车结构....................................................................................................................................11.3京广线沿线主要城市风光.......................................................................................................21.3.1长沙站............................................................................................................................21.3.2武昌站............................................................................................................................31.3.3郑州站............................................................................................................................3第2章京广线铁路乘务员岗位操作规程..............................................................................................42.1乘务员作业标准及职责............................................................................................................42.1.1乘务员岗位职责............................................................................................................42.1.2乘务员作业标准............................................................................................................42.2乘务员职业道德培训................................................................................................................52.2.1服务技能培训................................................................................................................52.2.2服务意识的培训............................................................................................................52.3播音规范及要求........................................................................................................................52.3.1播音规范.....................................................................