Chapter7Usingthethree-stepwritingprocessforroutineandpositivemessagesquestionContents:three-stepwritingprocesshelpyouproduceeffectivemessagesefficientlyPlanyourmessage—fourtasksofplanningWritingyourmessageCompleteyourmessageEFFICIENCIALCOMMUNCIATIONCommunicationStrategyForRoutineRequestsStateYourRequestUpFrontPayattentiontotoneAssumeyouraudiencewillcomplyPunctuatequestionsandpoliterequestsdifferentlyBeSpecificExplainandJustifyYourRequestAskthemostimportantquestionsfirstDealwithonlyonetopicperquestionRequestSpecificActioninaCourteousCloseAskingforInformationandActionStrategyforRoutineRepliesandPositiveMessagesContextUseadirectapproachforpositivemessages.StartwiththeMainIdeaExampleProvideNecessaryDetailsandExplanationExampleEndwithaCourteousCloseYourmessageismostlikelytosucceedifyourreadersareleftfeelingthatyouhavetheirbestinterestsinmind.Youcanaccomplishthistaskeitherbyhighlightingabenefittotheaudienceorbyexpressingappreciationorgoodwill.Iffollow-upactionisrequired,clearlystatewhowilldowhatnext.see”Checklist:WritingRoutineRepliesandPositiveMessages”toreviewtheprimarytasksinvolvedinthistypeofbusinessmessage.StrategyforroutinerepliesandpositivemessagesContentsStartwiththemainideaStartwiththemainideaProvidenecessarydetailsandexplanationProvidenecessarydetailsandexplanationEndwithacourteousclose演讲完毕，谢谢观看！