编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第页共NUMPAGES14页第PAGE\*MERGEFORMAT14页共NUMPAGES\*MERGEFORMAT14页APQC知识管理实施指南ThereisawidespreadunderstandingofthevalueofKMinmanyorganizations,andonemightassumethatmatureKMinitiativesarewidespreadaswell.However,thegapbetweenorganizationsrecognizingthevalueofKMandthosefullyimplementingitislarge.目前，很多企业对KM都有所了解，甚至一些企业已经认为实施KM的时机成熟了，但是，在“了解知识管理”和“实施知识管理”这个两个层次之间的距离还是很大的。Establishingknowledgemanagementstrategiesthatwillultimatelymakeyourorganizationmoreeffectivecanbeadauntingtask.Gettingstarteddowntherightpathisoftendifficult,andstayingthecoursecanbeevenmoresoasroadblocksspringupinyourway.AlthoughyoumayseeKMasaworthwhileeffort,convincingothersofitsvalueandmakingithappenacrossyourorganizationcanbeatallorder.建立知识管理的战略以保持企业的活力是一件非常困难的事情，第一步选对方向就更加困难了，整个实施过程到处充满了绊脚石。尽管你认为知识管理是非常值得做的一件事情。但是让其他人信服并且在组织内部广泛实施是一个非常艰巨的任务。APQC*sapproachtoKMimplementationeasesyourway,evenasyourorganizationmaybestrugglingtounderstandtheissues,tactics,andtoolsnecessaryforasuccessfulKMjourney.OurRoadMaptoKnowledgeManagementResults:StagesofImplementationTMframeworkhelpsyounavigatetowardtrueinstitutionalizationbylayingoutthecharacteristics,requirements,andactionstepsofeverystageofKMimplementation:APQC的这套实施方法可以帮助你更好的解决问题，即使你的企业可能正在艰难的寻求概念上的理解、战术的制定以及工具的使用去成功地实施知识管理。为此APQC提供了这份实施指南，通过阶段特征的描述，需求分析以及实施步骤等内容来帮助你成功的找到实施质是管理的正确方向，其实施过程分成了以下5个部分。Stage1:GetStartedStage2:DevelopaStrategyStage3:DesignandLaunchaKMInitiativeStage4:ExpandandSupportStage5:InstitutionalizeKnowledgeManagement第一阶段：启动第二阶段：策略开发第三阶段：试点第四阶段：推广和支持第五阶段：将知识管理制度化BasedonAPQC*sstudyofandcollaborationwithbestpracticeorganizationsoveraperiodofyears,APQC*sRoadMaptoKnowledgeManagementResults:StagesofImplementationTMframeworkspellsouttheessentialstepstoachievetrueknowledgemanagementimplementation.Asynthesisofourexperiencewithearlyadopters,assessmentofemergingtrends,andidentificationofbestpractices,thismodelservesasanavigationtoolfororganizationsthathaveseentheglimmerofopportunityinKMtoefficientlydevelopnewprod