OPM1 Assignment 运营管理.docx
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OPM1 Assignment 运营管理.docx

OPM1Assignment运营管理.docx

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GPriddis,AUpadhyay,HSalimianOS201(2014-15):O&PMAssignment1TaskSheetIssueDateWed5thNov.SubmissionDeadlineMon8thDec.FormatThisisanindividualassignment.SubmissionisviaStudentcentral,only.TheTaskSelectONEofthethreeoperationslistedbelowanduseyourowninitiativeandimaginationtodevelopaprocessmapofthemainactivities,whichyouthinkwouldbedirectlyinvolvedintheprovisionoftheservicetocustomers.Theordering,re-supplyandmerchandising/displayoffreshfruitandvegetables,byasupermarketorothersizeablegreengrocer.Theroutineservicingand/orrepairofvehicles,byanindependentgarageormaincardealership.Thecollectionanddeliveryoflettersandpackages,byadocumentandparceldelivery/logisticscompany.Then,chooseoneofthesub-processesoractivitieswithintheprocessanddevelopalowerlevel(i.e.moredetailed)mapofthatstage.Finally,positionyourchosenoperationona‘4Vs’diagram,andusetermssuggestedbySlackandotherstoclassifyitstypeandlikelylayoutcharacteristics.Provideaconcise,writtenrationaleforthisanalysis(max.400words).NotesUsethedrawingfacilitiesinPowerpointorWordtoprepareyourprocessmap(s).DonotuseVisio,SmartDraworanyotherdiagrammingsoftware.Youshouldidentifyallofthemaininputs,outputs,guidesandenablers(IOGEs)involvedintheprocess,andyoushouldalsomakeappropriateuseofsomeofthemainBPMNsymbolsinyourdetailedmap.Youarenotrequiredtoprovideawrittendescriptionofyourprocess,althoughyoumayannotateyourdiagrams(verybriefly)inafewplacesifyouthinkthiswillhelpthereadertounderstandhowtheprocessworks.ReferencesAllsourcesshouldbereferencedusingtheHarvardsystem.WeightingThisassignmentrepresentsonehalfoftheassessmentwithintheO&PMstrandofthemodule.Itthereforecountstowards25%oftheoverallmarkforthemodule.CriteriaYouwillbeassessedprimarilyonyourabilitytoapplytheprocessmappingtechniquesandoperationstypologyanalysis,thatwerecoveredduringthefirstfewweeksofthemodule.However,somemarkswillbereservedfortheplausibilityofthework-flow(andanyotherflows)depictedintheprocessdiagram(s),andforthequalityofpre