SalesManagerSeminar课长培训TrainingObjectives培训目标UnderstandingCarrefour’sMissionandSalesManagers’ResponsibilitiesUnderstandingCarrefour’sMissionandSalesManagers’Responsibilities理解家乐福的使命和课长的职责MissionofCarrefour家乐福的使命OURGOAL我们的目标OURVALUES|我们的价值我们的一切工作的核心是为了让顾客满意。CarrefourConcepts家乐福的理念CarrefourFourPolicies家乐福四大政策MainResponsibilitiesofaSalesManager课长的主要职责MainResponsibilitiesofaSalesManager课长的主要职责TheImportanceOfManagerialSkills管理层管理技能的重要性TheRoleOfManagers经理的角色RoleTransition[1]角色转换(一)RoleTransition[2]角色转换(二)TheRolesOfAnEffectiveManager一个有效经理的角色我的角色MyRoleManagementOfMyTeam团队管理CommunicationwiththeTeam团队沟通ThreeTypesOfQuestions三种不同类型的问题FunnelModel漏斗模式WhatDoYouListenFor?你听什么？ModelForBetterCommunication有效沟通模式GettingtoKnowYourEmployeesandtheCommunicationCycle了解你的员工及沟通环EffectiveListeningSkills有效的倾听技巧CalmsaConflictoranIntensiveSituation缓和一场争执或一个紧张的局面HelpsYouControlEmotionsandBuildaConstructiveRelationship有助于控制自己的情绪,建立起良好的关系EncouragesOtherPeopletoShareInformation鼓励对方提供信息IncreasestheOtherPerson'sTrustinYou加强对方对自己的信任感GivesOthersaChancetoClarifyorExplain给对方一个澄清或解释的机会HelpsOtherPeopleClarifyTheirOwnThinking帮助对方澄清观点EmphasizesImportantPoints强调要点ExamplesOfParaphrasingandReflecting意译和复述实例ReflectingandRedirecting引导QuestionsForDirecting可以用来引导对方的问题ExamplesOfDirecting引导实例VerbalandNonverbalSignals言语和非言语信号TriadsRolePlayRecordingList三人角色扮演记录单BuildingRelationship培养关系HowtotakeoveryourpositionasSalesManager如何树立课长的威信MeetingTeamMembersIndividually单独会见团队成员Exercises:HowWellDoYouKnowYourColleague?AskingQuestions练习：你对员工了解多少？提问DevelopMutualTrust培养相互信任关系ToRespectMyTeam尊敬你的团队ManageandDevelopMyTeam管理和发展团队UnderstandWhereYourEmployeesAre明白员工的能力水平ThreeGeneralMethodstoManage三种管理方式SkillInventory技能储备WhatCanYouKnowfromtheSkillInventory技能储备图能告诉你什么Cross-TrainingandBackupBuilding交叉培训、人才备份HowtoManageMyTeam如何管理团队Giveclearobjectives提出明确的目标ToFire开除AssigningTasks委派任务AreYouTaskOrientedorRelationshipOriented?你是以工作任务为导向还是以关系为导向People&TasksConsiderations有关人与任务的考虑AssigningTasks委派任务T