送餐房间服务程序INROOMSERVICESEQUENCEServiceSteps服务步骤ConversationSentences所用服务用语1）EnteringaGuestRoom进入客人房间“GoodMorning,RoomService”“早上好，送餐部。”“GoodmorningMr./Mrs....(getguest’snamefromyourreport),MynameisKim...andIwillbeservingyourbreakfast.MayIcomein?"“早上好，王先生，我是送餐部的Kim为您服务早餐，我可以进来吗？”2）ServiceintheGuestRoom在客人房间里服务"MayIputthetrolley/trayhere?"“我可以将餐车/托盘放在这吗？”"MayIservethedrinknow?"“我可以现在服务您的饮料吗？”"MayIopenyourwine?"“我可以为您开酒吗？”"MayItakethehotdishoutofwarmer?""我可以把热菜从保温箱里拿出来吗？"3）ServingToastintheGuestRoom在房间里服务吐司“Howwouldyoulikeyourtoasttobeserved,lightcolor,browncolorordark？”“您想要几片、哪种面包、烤成什么程度？”4)LeavingGuestRoom离开客人房间“Wouldyousingeyourbillplease?”“这是您的帐单，请您签一下”“WouldyouhavesomethingelsIcandoforyou?”“请问还有什么可以为您做的。”“Enjoyyourbreakfast/Lunch/DinnerPlease！Whenyoufinishyourmeal,pleasedialRoomServiceforcollection/clearing.Haveanexcellentday!Goodbye”“请您慢慢享用你的早餐午/餐/晚餐，如果您用完餐请拨打送餐部，祝您今天过得开心，再见！”5）ClearingofTrolley/TrayfromtheRoom从房间里收拾餐具“Goodmorning/Afternoon/Evening,RoomService”“早上好下午好/晚上好，送餐部”“Mayclearthetrolley/tryforyou?”“我可以为您收拾餐具吗？”6）PlacingAmenitiesintheGuestRoom客人礼品摆放“Goodmorning,RoomService.”“早上好，送餐部”““Ihaveafruitbasketforyouwithcomplimentsofthehotel,mayIcomein”“我有酒店的欢迎礼品送予您，我可以进来吗？”“Ihopeyouenjoyyourstaywithus.Haveapleasantday,Mr.Jones.”“希望您能和我们度过愉快的一天”