PolicyNumber序号:ED/A/001ENGPolicy&Procedure工程部政策与程序EffectiveDate生效日期:12/13/2010MaintenancePolicyandProcedure工程维修程序PreparedBy制定人:DirectorofEngineering工程总监:ApprovedBy审批人:GeneralManager总经理Purpose目的:Thispolicyistodesignatethepolicyandprocedureoffacilitiesmaintenanceinhotel.此政策的颁布是为了明确酒店设施维护的程序。Policies&Procedures政策与程序:RepairRequest,abbreviatedasRR,isusedasrequestformforrepairingofdamagedfacilities.Facilitiesdamagesarecausedbythreekindsofsituation:normaldamage,(inthiscase,theEngineeringdepartmentwillmendwithfreeofcharge);causedbyguestsorstaff.Ifdamagecausedbyguestsorstaff,compensationisrequiredafterinvestigationbyEngineeringDepartmenttogetherwithFinanceDepartment.现有的设施维修单，RepairRequest简称RR单，顾名思义是对已有设施因不同原因损坏后要求修理的。损坏的原因通常分三类，即自然损坏（质量、寿命），工程部负责无偿的修理，费用由工程部列支。其他两类分别是员工人为和客人造成的损坏，由工程部汇同财务部视情节而定赔偿办法。WhenthemaintenancecostisaboveRMB2000Yuan,EngineeringDepartmentwillaskforinstructionfromFinanceandgeneralmanagerofhotelwithRRattachedwithcostlist.自然损坏维修费用较高时（2000元以上），由工程部列出费用表，附RR单后，向财务部和总经理打报告进行请示。TheRRconsistsofthreecopies,thefirstcopyisusedasstubforrequestdepartment,thesecondandthirdcopysenttomaintenancedepartment,whenmaintenanceisfinished,theEngineeringDepartmentwillreturnthesecondcopytotherequestdepartmentwithalistofcostanddetailsofname、specification、quantityofusedmaterialsformaintenance.维修单设为三联，第一联为报修部门作存根用，第二、第三联交于维修部门，维修结束（消单）后，其中第二联返回报修部门，工程部将在维修单返回联上，写清更换所需的材料名称、规格和数量，以便各部门掌握，及时进行维修材料的校核。RRformareaskedtofilledinandsubmittedbystaffwhoisshiftleaderlevelabovegenerally.AndtheRRformshouldbefilledclearly,andChinesestafffillwithChinese,foreignstaffwithEnglish,iftheRRformisunabletorecognize,itwillconsideredasnotvalidwhendutyengineertakedowntheRRNo.Whatmore,theEngineeringdepartmenthaverighttoinvestigatereasonofdamageviadepartmentheads.维修单原则上由领班级以上人员填报。各部门针对所需要修理的项目，按维修单正页所定栏目填写，填写RR单时，中国人请用中文，外籍人士用英文，所有栏目要求内容明了、简捷，字迹工整、能识认，对于重要栏目缺项或无法识认字体的，则作退单处理，如部门和人名都不清晰的，则由当值工程师记录单号后，做无效单处理。工程部有通过报修部门经理，了解、核实损坏原因的权利。RequesteddepartmentsendthefilledRRformtoEngi