物业管理分公司—————突发事故应急预案PAGE\*MERGEFORMAT24物业管理分公司突发事故通传、通报预案目录1.0物业服务人员处理突发事件的原则和方法····················································31.1突发应急预案处理范围·····················································································31.2突发事件处理原则·······························································································32.0通传、通报制度·············································································································42.1安全生产管理要求·································································································42.2突发事故等级划分、通传通报流程及要求············································43.0物业管理分公司应急预案架构···············································································73.1建立危机管理预警系统·····················································································73.2架构说明及应急措施装备················································································94.0工作程序·······························································································································104.1火灾事故紧急处理预案······················································································104.2盗窃治安案件处理预案······················································································154.3防台、防雨汛应急预案······················································································184.4突发性水浸事故处理···························································································194.5电力故障应急预案································································································214.6爆水管、停水应急预案·····················································································231.0物业服务人员处理突发事件的原则和方法1.1突发应急预案处理范围突发事件是指发生火灾、台风、暴雨、治安、停水、停电等特有的突发性不可抗拒的偶然性事件。1.2突发事件处理原则物业管理人员处理问题应遵循依法办事的原则，执行物业服务公司各项规章，不徇私，以理服人，及时处理各种问题。（1）遇有特殊情况和重大问题时，要沉着冷静，胆大心细，机智灵活，高度警惕，正确分析和判断情况，根据问题性质按应急方案处置。（2）坚持以人为本，最大限度地保护人民群众的生命和财产安全。（3）应急工作坚持预防为主、快速反应的原则。（4）应急