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管理信息系统Chapter1BusinessInformationSystemsinyourCareer知识点3.InformationVSData★★★★★Information:datathathavebeenshapedintoaformthatismeaningfulandusefultohumanbeings.Data:arestreamsofrawfactsrepresentingeventsoccurringinorganizationsorthephysicalenvironmentbeforetheyhavebeenorganizedandarrangedintoaformthatpeoplecanunderstandanduse.4.Input,Output,Processing,Feedback★5.BusinessProcesses:arelogicallyrelatedtasksandbehaviorsforaccomplishingwork.(chapter2,p43)★★★★★6.problem-solvingapproach★★Chapter2E-Business:HowBusinessesUseInformationSystems知识点3.thehierarchyofmanagement:★★SeniormanagementMiddlemanagementOperationalmanagementKnowledgeworkersDataworkersProductionorserviceworkers4.TypesofBusinessInformationSystemsSystemsforFunctionalPerspective:SalesandMarketingSystems,ManufacturingandProductionSystems,FinanceandAccountingSystems,HumanResourcesSystemsSystemsfromaConstituencyPerspective:★★★TransactionProcessingSystems(TPS),ManagementInformationSystems(MIS),Decision-SupportSystems(DSS),ExecutiveSupportSystems(ESS)5.EnterpriseApplications:★★★★★EnterpriseSystemsSupplyChainManagementSystemsCustomerRelationshipManagementSystemsKnowledgeManagementSystemsChapter3AchievingCompetitiveAdvantagewithInformationSystems知识点5.corecompetency:6.virtualcompany:usesnetworkstolinkpeople,assets,andideas,enablingittoallywithothercompaniestocreateanddistributeproductsandserviceswithoutbeinglimitedbytraditionalorganizationalboundariesorphysicallocations.★★7.TQM,Sixsigma★★8.BPR(businessprocessreengineering):radicalrethinkingandredesignofbusinessprocessestotakeadvantageofinformationsystems.Howcouldithelpbusinessbecomemorecompetitive?★★★★Chapter8Achievingoperationalexcellenceandcustomerintimacy:Enterpriseapplications知识点7.push-basedmodel,pull-basedmodel★★8.Supplychainplanningsystems,supplychainexecutionsystems★★9.CRMSystemscaptureandintegratecustomerdatafromallovertheorganization,consolidatethedata,analyzethedata,andthendistributetheresultstovarioussystemsandcustomertouchpoints
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