酒店(jiǔdiàn)销售带客参观接待流程Establishesrapportbeforebeginningthetour确认(quèrèn)参观时间Youshouldconfirm:你应当(yīngdāng)做到:StepTwo:第二点:Youshouldprepare:你应当(yīngdāng)准备好:StepThree:第三点:Youshouldknow:你应当(yīngdāng)了解：SalesSecret:销售小秘诀(mìjué)：Matchwhathisneedsandpreferences投其所好StepFour:第四点:Youshouldconfirmtheroute:确定一些重要(zhòngyào)参观区域：StepFive:第五(dìwǔ)点:Youshoulddothose:你应当(yīngdāng)做到:StepSix:第六点:Youcanintroducethefollowingpoints:你可以(kěyǐ)介绍以下几点：StepSeven:第七点:Youcanshowthefollowingpoints:你可以(kěyǐ)展示以下几点：StepEight:第八(dìbā)点:Experiencethefollowing:体验(tǐyàn)以下一些：Welcometheclient’scommentsandquestions.欢迎顾客(gùkè)的提问及意见。StepNine:第九点:Client’scommentsandQuestionsareahugeamountfortuneforourhotel.顾客的提问及意见对酒店而言是巨大(jùdà)的财富。Listentotheclientcarefully.认真地倾听顾客。Focusontheclient’squestions.关注顾客的问题。Handleanyresistance.解决异议问题。Takessomenotes.作好笔记。StepTen:第十点:Thankstheclientandcreateapositiveimpression.感谢(gǎnxiè)顾客留下良好的印象。Maintainpositiveappearance.保持良好的形象。Farewellclientwithgiveaways.告别顾客并送上些小礼物。TheEnd感谢您的观看(guānkàn)！内容(nèiróng)总结