深圳市爱茵信息发展有限公司TC2017(SD)XZ0006-A技目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc474998872"1技术参数响应情况PAGEREF_Toc474998872\h2HYPERLINK\l"_Toc474998873"2维护服务要求响应表PAGEREF_Toc474998873\h3HYPERLINK\l"_Toc474998874"3维护服务目标及服务范围PAGEREF_Toc474998874\h12HYPERLINK\l"_Toc474998875"3.1维护服务目标PAGEREF_Toc474998875\h12HYPERLINK\l"_Toc474998876"3.2维护服务范围PAGEREF_Toc474998876\h12HYPERLINK\l"_Toc474998877"3.2.1笔记本电脑PAGEREF_Toc474998877\h12HYPERLINK\l"_Toc474998878"3.2.2台式计算机PAGEREF_Toc474998878\h13HYPERLINK\l"_Toc474998879"3.2.3软件维护服务PAGEREF_Toc474998879\h13HYPERLINK\l"_Toc474998880"4维护服务质量保证措施PAGEREF_Toc474998880\h14HYPERLINK\l"_Toc474998881"4.1质量控制PAGEREF_Toc474998881\h14HYPERLINK\l"_Toc474998882"4.2维护组织架构PAGEREF_Toc474998882\h14HYPERLINK\l"_Toc474998883"4.3维护成员职责PAGEREF_Toc474998883\h15HYPERLINK\l"_Toc474998884"4.4维护保养服务价格PAGEREF_Toc474998884\h16HYPERLINK\l"_Toc474998885"4.5响应、处理时限PAGEREF_Toc474998885\h16HYPERLINK\l"_Toc474998886"4.5.1技术支持服务PAGEREF_Toc474998886\h16HYPERLINK\l"_Toc474998887"4.5.2现场服务响应时间PAGEREF_Toc474998887\h17HYPERLINK\l"_Toc474998888"4.5.3维护响应方式PAGEREF_Toc474998888\h17HYPERLINK\l"_Toc474998889"4.5.4其他响应服务PAGEREF_Toc474998889\h18HYPERLINK\l"_Toc474998890"4.6年度维保要求PAGEREF_Toc474998890\h19HYPERLINK\l"_Toc474998891"4.6.1驻场工作流程PAGEREF_Toc474998891\h19HYPERLINK\l"_Toc474998892"4.6.2★人员数量PAGEREF_Toc474998892\h19HYPERLINK\l"_Toc474998893"4.6.3人员要求PAGEREF_Toc474998893\h20HYPERLINK\l"_Toc474998894"4.6.4人员变更PAGEREF_Toc474998894\h20HYPERLINK\l"_Toc474998895"4.6.5人员请假PAGEREF_Toc474998895\h21HYPERLINK\l"_Toc474998896"4.6.6技术支援PAGEREF_Toc474998896\h22HYPERLINK\l"_Toc474998897"4.6.7突发应急处理PAGEREF_Toc474998897\h22HYPERLINK\l"_Toc474998898"5质量要求PAGEREF_Toc474998898\h24HYPERLINK\l"_Toc474998899"6检查制度PAGEREF_Toc474998899\h25HYPERLINK\l"_Toc474998900"6.1定期巡检制度PAGEREF_Toc47