GM Semi-annual Check lists.doc
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GM Semi-annual Check lists.doc

GMSemi-annualChecklists.doc

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TopicsYes/NoCommentsonDiscrepancies7.8EventsManagementFullyimplementedasperSLIMguidelines/manual.Yes7.9CompetitionKeycompetitorsare'surveyed'annually(asminimum).YesDailyreaderboardsurveyonCateringfunction,rsvndailyshopcallssurveyoncompetitivepricingLastsurveydate:7.10GoldenCircleProgramInplaceandproperlyadministered.Actionstakenonservicefailures,guestsfeedbacksandmembershipenrollmentisstronglypromoted.TargetenrollmentpermonthVSLastYear7.11KnowledgeSharingEffectiveideas/processesaresharedwithsisterhotelsvia"BestPractices"Intranetsite.YesMonthlyreviewintranettopickuptheeffectiveideasfromsisterhotels8.8.1TheMarketingPlanisreviewedandup-datedon31Jan,30Apriland30Jun&forbudgetsubmission.YesTobeupdatedonquarterlybasisDateoflastreview:April098.2TheDirectorofMarketingManualisreviewedandup-datedonmonthlybasis.YesTobeupdatedonmonthlybasisDateoflastreview:May098.3REVPARphilosophy(rateflexibility)ispromotedatalllevelsoftheorganization.YesInviewofcurrentmarketsituation,RGIdrivetobemainfocus,strongerARIfocusedonlyforreallypeakperiodslikeSummerDavos.8.4RevenueManagementMeetingsareheldweeklyandthefollowingarereviewed:YesTherevenuestrategymeetingheldeveryFridayandmeetingstartedwithreviewoflastweek’sagreedactionandanalysisperformanceofeachmarketsegmentaswellcompetitors,identifynewbusinessopportunitywithsettingofstrategy/actionsforfutureweeks/months.8.4.1PriceSensitivityReportWeeklyupdate&reviewovertherevenuestrategymeeting8.4.2SR/VREfficiency/Ratio8.4.3WeeklyCompetitivePerformance8.4.4WeeklyRoomsForecast(RRSandIdeas)8.4.5Restriction&PricingStrategy8.4.6GroupCeilingfortheNext3Months8.4.7WeeklyEventsBusinessOutlook8.4.8WeeklyWebUpdate8.5Theproductionreportsarereviewed/analyzedonmonthlybasis,withallconcernedandactionstaken:Yes8.5.1ValuedRate(VR)/SelectRate(SR)YesVR/BARbothunderalowerbookingpace,partiallyitreflectingmarketadjustmenttotheinfluxofnewroomssupplyaswellerodedpricingfromcompetitors.HaslaunchedthepromotionofissuingRACKbookingwithRMB200cashredemptiononreturnstaytorestorethep