QITFacilitatorTrainingQIT促進員培訓QIT&ImprovementQIT與改善Q—Quality品質I–Improvement改進T-Team團隊QIT-品質改善小組跨功能(部門)管理Cross-functional(departmental)management跨功能(部門)管理Cross-functional(departmental)management改善觀念Improveattitude品質改進的定義Qualityimprovementdefined品質改進的定義Qualityimprovementdefined品質改進的杠杆原理Qualityimprovementleveragetheory創新與改進之分別Innovationandimprovement創新與改進之分別Innovationandimprovement創新、改進、維持、概念圖innovation,improvement,maintenanceconceptdiagram持續改進ContinualImprovement是一種以追求更高的過程效果和效率為目標的持續活動。Isaseriesofactivitiesinpursueofhigherprocessefficiencyandefficiency為何要持續改進?whycontinualimprovement品質改進的層面qualityimprovementinterface品質改進的層面qualityimprovementinterface品質改進的層面qualityimprovementinterface改進的目標Theobjectiveofqualityimprovement品質改善目標的準則Aguidetoqualityimprovementobjective持續改進的對象ContinualimprovementObjects3M與3K3Mand3K3M與3K3Mand3KTheStepOfQITQIT的步驟管理循環–持續改進managementcycle-continualimprovingPDCA四個階段，八個步驟4stages8steps品質改善專案法qualityimprovementtaskforcemethod尋找改善的根源findsourcesofimprovement自我的突破selfbreakthrough改善的原則principlesofimprovement改善的原則principlesofimprovement改善的原則principlesofimprovement尋根方法--QC七工具Gettingtotheroot--QCseventoolsQC七工具(計算及實踐)7-tools(calculateandimplement)QC七工具7-toolsQC七工具(簡介)7-tools(Briefing)柏拉圖-定出重要少數及行動先後的工具peratodiagramatooltodefinecriticalfewandactionpriority散佈圖-定出兩個參數間關係的工具scatterdiagram–atooltodefinetherelationshipbetweentwofactors層別法-判斷混合數據有否層級的工具stratterdiagram–atooltojudgeifmixeddataexiststrater直方圖-群組的分佈狀況判斷工具histogram–atooltojudgedatagroupscatter控制圖-判斷實時製程波動的工具controldiagram–atooltoindicatereal-timefluctuation特性要因圖causeandeffectdiagram又稱魚骨圖因連結結果與原因及效果，狀似魚骨(fish-bone)showingtherelationshipbetweenthecauseanditseffects石川馨教授創於1952年特性要因圖causeandeffectdiagram決定問題(激盪法)defineproblem(brain-stroming)起骨、分類、大骨、中骨、小骨initialbone,classify,bigbone,middlebone,smallbone集中式思考，定出重點順序concentration,definesequence特性要因圖causeandeffectdiagram用5H1W法逐項列出問題點listproblempoints,makeuseof5H1W原因解釋愈細愈好detailexplaination以現場第一線問題先作考慮on-s