酒店英语UnitRoomService学习教案.pptx
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酒店英语UnitRoomService学习教案.pptx

酒店英语UnitRoomService学习教案.pptx

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会计学LearningaimsWarming-upexerciseScene:Mr.Smithbooksroomservicesbytelephone.(S=Staff,G=Guest)S:Goodafternoon,RoomServices.Sarahspeaking.G:Yes,I’dliketoorderroomservices.S:Ofcourse,sir.Whatwouldyoulike?G:IwantaClubsandwichwithfruitontheside,andabottleoforangejuice.S:Anythingelseforyou,sir?G:No,that’sall.Thanks.S:MayIhaveyournameandroomnumber,please?G:JohnSmithinRoom8016.S:Okay,Mr.Smith.YouwouldlikeaClubsandwichwithfruitonthesideandabottleoforangejuice.Isthatcorrect?G:That’sright.Isthereanextrachargeforroomservices?S:Weadd10%servicecharge.G:OK,howlongwillittake?S:Mr.Smith,yoursandwichisgoingtobeupshortly.1.Workingprocedure2.UsefulskillsAsktheguestaboutthedemandsforcookingwhentheguestordersbytelephone.Youcanask:“Howwouldyoulikeyour...?”Ifthereisminimumchargeorservicecharge,youhavetoexplainitclearlyinadvance.3.UsefulsentencesGoodmorning,RoomService.______________?Canyoutellme__________________?Ihavenever__________________.Iwouldliketoorder_________________.Wouldyoucarefor_________________?exercisesRoleplayhomework