B&T PNP 700120113 Preparation Prior PMS Shut Down.doc
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B&T PNP 700120113 Preparation Prior PMS Shut Down.doc

B&TPNP700120113PreparationPriorPMSShutDown.doc

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DepartmentB&T700.120.113Page1of2EffectiveDate01September2009PreparedbyRolandWangFrontOfficeManagerApprovedbyPreparationPriorPMSShutDownObjective:PreparationPriorPMSShutDownDistribution:RoomDivisionPurpose:TomaintainasmoothoperationatBaggage&TransportationDeskandmakesureourluggagedeliveryserviceandlimousineservicewithnodelayduetoPMSshutdown.WeneedtoprepareseveralreportswhenthePMSshutdowninexpectedorunexpectedway.Procedure:Weneedtoinformairportstaff&forecourtstaffthePMSshutdownandneedtopayattentionwhenlocateguestprofileortheinformationofarrival/departure/inhouse.AnyguestsdepartfromairportweneedtoinformtheoperatoruseofpagingsystemtoinformthefrontdeskorGRTeamforacknowledge.Anyofdepartureguestsweneedtodoublecheckthebillingwithfrontdeskbeforereleaseguest’sbelongings.Belowreportscanassistushowtotraceaguestinformationinordertominimizingthediscrepancyofcommunicationinourselvesorotherdepartment.ForScheduledShutDownPrintthefollowingreportsfromPMSReportGroup“HSHGuestinHouse”-GST09ArrivalVeryDetail-FIT/Group-GST04ArrivalExpected(notyetcheckin)DepartmentB&T700.120.113Page2of2EffectiveDate01September2009PreparedbyRolandWangFrontOfficeManagerApprovedbyPreparationPriorPMSShutDownObjective:PreparationPriorPMSShutDownDistribution:RoomDivision-GST19DepartureTodaynotyetC/O-GST39GuestInHousebyAlpha-GST43GuestInHousebyRoomNumberReportGroup“HSHReservation”RES41TraceReportReservationExcTD=CRSForUnscheduledShutDownPrintreportsunderReportGroup“HSHGuestInHouse”-ArrivalVeryDetail-FIT/Group(comingthreedays)-GST39GuestInHousebyAlpha-GST43GuestInHousebyRoomNumber-GST19DepartureTodaynotyetC/ORemarks:Forupdatereportsneedtocontactfrontdeskin-chargetomakecopies.