AmandayanCHINESErestaurantServiceFlowChart–DailyOperationThisserviceflowchartisanoverviewforsequenceofserviceforChineserestaurant,whichwillbeperformedthroughoutthedurationoftheoperationhours.Followthestepscorrectlyandensureconsistencyandqualityofservice.ThiswillresultincompletelydelightingandsatisfyingourguestGuestArrivalGuestDeliverySOSFood&BeverageServiceTableMaintenanceSeatingGuestIftableisavailableSingleguests:locatetheguesttothetablefor2andoffermagazineornewspaperHIftableisnotavailableSTEPGreetguestswithin30secondsanduseguest’sname.HAftertheguestsrespond,identifyiftheyhavemadetablereservation.HGuestholdingareservationGuestnotholdingareservationCheckhowmanytablesandseatsareavailable.HCheckpre-assignedtable&PDRavailability.HIftableisavailableIdentifyguests’detailsandpreferencesandescortthemtothepre-assignedtable/PDR.HIdentifyguests’detailsandpreferencesandescortthemtotheavailabletable/PDR.HAnalyzeapproximatewaitingtimeandtrytoaccommodatetheguestsatSunsetBar/BreezeHIftableisAvailableIftableisAvailableIfguestsacceptIfguestsdenyOffermagazinesandmakethetableavailableASAP.S,WEscortGuesttootheroutletsCalloutlet,Reservetable,Escorttheguesttotheirdestination.Informoutlet’sSupervisor.S,H(ALL)Afterintroducingthetable,askifguests(s)aresatisfiedwithlocationandsizeoftable.HIftheguestIftheguestarenotsatisfiedIntroduceanotheravailabletable.HaresatisfiedAssistgueststotheirseatbypulling-outandsliding-inthechairandunfoldnapkinforguest(s).Setup/collectextracutlery.WOutletassociateintroducehim/herselfwithnametotheguest.ServeColdTowel.WOfferFoodMenu,SetMenu,wineList(up-sell),SignaturedishandPromotion.S,WTearecommendationandservicebyTeaMaster,NibbitsandSoysaucedishservice.WAftertheguestsorder,enterthebeverageandfoodorderintothePOSsystemWChangeashtray(max.1cigarettebutt)beforeeachcourseserved.CleantableandLazySusanregularly.WWFoodservicewithappropriatecondime