销售中心案场物业服务工作手册物业顾问（成都）有限公司目录TOC\o"1-2"\h\z\uHYPERLINK\l"_Toc449447874"一、仪表仪容PAGEREF_Toc449447874\h7HYPERLINK\l"_Toc449447875"（一）员工仪容仪表检查标准PAGEREF_Toc449447875\h7HYPERLINK\l"_Toc449447876"（二）岗前着装流程表PAGEREF_Toc449447876\h8HYPERLINK\l"_Toc449447877"二、服务礼仪PAGEREF_Toc449447877\h9HYPERLINK\l"_Toc449447878"（一）通用行为举止礼仪规范PAGEREF_Toc449447878\h9HYPERLINK\l"_Toc449447879"（二）问候、言谈礼仪规范PAGEREF_Toc449447879\h9HYPERLINK\l"_Toc449447880"（三）引领礼仪规范PAGEREF_Toc449447880\h9HYPERLINK\l"_Toc449447881"（四）客户管家的礼仪规范PAGEREF_Toc449447881\h10HYPERLINK\l"_Toc449447882"（五）礼宾员的礼仪规范PAGEREF_Toc449447882\h14HYPERLINK\l"_Toc449447883"（六）迎宾员的礼仪规范PAGEREF_Toc449447883\h14HYPERLINK\l"_Toc449447884"（七）水吧员的礼仪规范PAGEREF_Toc449447884\h16HYPERLINK\l"_Toc449447885"（八）保洁员的礼仪规范PAGEREF_Toc449447885\h16HYPERLINK\l"_Toc449447886"三、岗位职责PAGEREF_Toc449447886\h17HYPERLINK\l"_Toc449447887"（一）驻场经理岗位职责PAGEREF_Toc449447887\h17HYPERLINK\l"_Toc449447888"（二）客户管家岗位职责PAGEREF_Toc449447888\h17HYPERLINK\l"_Toc449447889"（三）礼宾主管岗位职责PAGEREF_Toc449447889\h18HYPERLINK\l"_Toc449447890"（四）保洁主管岗位职责PAGEREF_Toc449447890\h18HYPERLINK\l"_Toc449447891"（五）门岗礼宾员岗位职责PAGEREF_Toc449447891\h19HYPERLINK\l"_Toc449447892"（六）车管礼宾员岗位职责PAGEREF_Toc449447892\h19HYPERLINK\l"_Toc449447893"（七）迎宾员岗位职责PAGEREF_Toc449447893\h20HYPERLINK\l"_Toc449447894"（八）水吧员岗位职责PAGEREF_Toc449447894\h20HYPERLINK\l"_Toc449447895"（九）保洁员岗位职责PAGEREF_Toc449447895\h20HYPERLINK\l"_Toc449447896"（十）消监控员工作职责PAGEREF_Toc449447896\h21HYPERLINK\l"_Toc449447897"（十一）夜间巡场保安职责PAGEREF_Toc449447897\h21HYPERLINK\l"_Toc449447898"（十二）工程员岗位职责PAGEREF_Toc449447898\h21HYPERLINK\l"_Toc449447899"四、工作流程PAGEREF_Toc449447899\h23HYPERLINK\l"_Toc449447900"(一)驻场经理工作流程PAGEREF_Toc449447900\h23HYPERLINK\l"_Toc449447901"(二)客户管家工作流程PAGEREF_Toc449447901\h23HYPERLINK\l"_Toc44944