JimHagemannSnabe、AnnRosenberg、CharlesM?ller、MarkScavillo业务流程管理——SAP?Roadmap概要第I部分业务流程管理：一个新的战略环境？12345简介........................................................................................................................21流程管理演变........................................................................................................35企业架构和业务战略.............................................................................................53BPM的实现技术...................................................................................................65BPM转型...............................................................................................................83第II部分BPMRoadmap6789101112BPMRoadmap介绍...............................................................................................95BPM战略...............................................................................................................101BPM启动...............................................................................................................113BPM转型...............................................................................................................157持续改进..............................................................................................................219支持活动...............................................................................................................227总结......................................................................................................................247业务流程平台——BPM引擎第III部分13将BPM和BPP相关联的价值...........................................................................25114Arla案例研究......................................................................................................2691516SAP关于业务流程管理的观点..........................................................................285总结......................................................................................................................315经验和结论第IV部分1718附录Wye