组织的知识管理1、组织管理知识得主要困难知识之轮知识价值链模型12员工担心辛苦获得得知识与人分享后,将被取代或工作朝不保夕。因此,不愿对别人分享自己得知识。成功得知识管理需透过企业文化得改造。3/6/20258:48PM3/6/20258:48PM知识管理得全员参与知识管理得推动知识管理得推动Astudyof431U、S、andEuropeanorganizations,in1997,Ernst&YoungCenterforBusinessInnovation,whatfirmsaredoingtomanageknowledge,whatelsetheythinktheycouldbeorshouldbedoing,whattheyfeelarethegreatestbarrierstheyfaceintheirefforts、以知识为焦点得活动以知识为焦点得活动以知识为焦点得活动Theexecutiveswhorespondedtoourstudydidnotholdhighopinionsoftheirorganizations’performanceinanyoftheseareas(Chart1)、Chart1、GoodorExcellentPerformanceHowever,94percentoftheexecutivesagreedthat“itwouldbepossible,throughmoredeliberatemanagement,toleveragetheknowledgeexistinginmyorganizationtoahigherdegree、”KMeffortsunderway…Firmconductspecificprojectsintendedtoimproveperformanceinoneormoreoftheseareas、Askingtheexecutivestoindicatewhichprojectswerecurrentlyunderway,planned,andnotplannedbutwhichtheyfeltshouldbedone、Chart2、ProjectPrioritiesChart3、BiggestDifficultiesChart4、CurrentBiggestImpediment3/6/20258:48PM3/6/20258:48PM知识管理得基础能力3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM知识管理评估知识建立得核心能力模式知识建立得核心能力模式3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM知识管理得八个不同维度与观点3/6/20258:48PM3/6/20258:48PM知识管理得八个不同维度与观点3/6/20258:48PM3/6/20258:48PM3/6/20258:48PM案例:安达信公司得知识管理实践案例:安达信公司得知识管理实践案例:安达信公司得知识管理实践案例:安达信公司得知识管理实践案例:安达信公司得知识管理实践