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TheSupplierManagementHandbookSixthEditionAlsoavailablefromASQQualityPress:SupplierCertification:AContinuousImprovementStrategyRichardA.Maass,JohnO.Brown,andJamesL.BossertTheCustomerandSupplierInnovationTeamGuidebookPatrickNorauskyNewProductDevelopment:StrategiesforSupplierIntegrationRobertM.Monczka,RobertB.Handfield,ThomasV.Scannell,GaryL.Ragatz,andDavidJ.FrayerLeanStrategiesforProductDevelopment:AchievingBreakthroughPerformanceinBringingProductstoMarketCliffordFioreContinualImprovementAssessmentGuide:PromotingandSustainingBusinessResultsJ.P.RussellTorequestacomplimentarycatalogofASQQualityPresspublications,call800-248-1946,orvisitourWebsiteathttp://qualitypress.asq.org.TheSupplierManagementHandbookSixthEditionJamesL.Bossert,EditorCustomer–SupplierDivision,ASQASQQualityPressMilwaukee,WisconsinAmericanSocietyforQuality,QualityPress,Milwaukee53203©2004byASQAllrightsreserved.Published2004PrintedintheUnitedStatesofAmerica12111009080706050454321LibraryofCongressCataloging-in-PublicationDataThesuppliermanagementhandbook/JamesL.Bossert,editor.—6thed.p.cm.Includesbibliographicalreferencesandindex.ISBN0-87389-629-7(hardcover,casebound:alk.paper)1.Industrialprocurement—UnitedStates—Qualitycontrol—Handbooks,manuals,etc.2.Qualitycontrol—UnitedStates—Handbooks,manuals,etc.I.Bossert,JamesL.,1951–HD39.5.S872004658.7'2—dc222004009629CopyrightProtectionNoticefortheANSI/ISO9000SeriesStandards:ThesematerialsaresubjecttocopyrightclaimsofISO,ANSI,andASQ.Notforresale.Nopartofthispublicationmaybereproducedinanyform,includinganelectronicretrievalsystem,withoutthepriorwrittenpermissionofASQ.AllrequestspertainingtotheANSI/ISO9000SeriesStandardsshouldbesubmittedtoASQ.ISBN0-87389-629-7Nopartofthisbookmaybereproducedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofthepublisher.Publisher:WilliamA.TonyAcquisitionsEditor:AnnemiekeHytinenProjectEditor:PaulO’MaraProd
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