内蒙古工业大学本科毕业论文六西格玛质量管理应用本科毕业论文摘要飞速发展的的时代。中国的经济更是在迅猛的发展，各行各业都在不断地发展不断地壮大。这其中我国的餐饮行业尤为突出。更是以惊人的速度在发展。但想要长久占有市场就必须有好的方法来对一个餐厅实施全方位的管理。但实际中各大餐厅的硬件设施不相上下，系统的管理方法也是伯仲之间，那么针对这样的情况，服务质量好的餐厅就受到了青眯。所以现在各大餐厅对服务质量方面下足了功夫，希望能更好的抢占市场。本文以欢乐牧场自助餐厅为研究对象。主要应用六西格玛质量管理中DMAIC方法来对该餐厅进行系统的管理和改善。这其中利用直方图，饼图，鱼骨图，两轴线柱图，缺陷控制图等一系列简洁明了的图片来反映具体情况。通过、定义、测量、分析、改进、控制来对餐厅进行系统的服务质量改善。通过改善后的餐厅。使顾客对餐厅的满意度提高。关键词：餐饮行业；欢乐牧场自助餐厅六；西格玛质量管理；DMAIC改进模式ABSTARCTWheelrotation,theeconomyisrecovering,therapiddevelopmentofTheTimes.China'seconomyisinrapiddevelopment,fromallwalksoflifeisinconstantdevelopmentconstantlygrow.Especiallythecateringindustryinourcountry.Isatanalarmingrateindevelopment.Butwanttooccupythemarketforalongtime,youmusthavegoodmethodstoimplementcomprehensivemanagementforarestaurant.Buttheactualhardwarefacilities,therestaurantinthesystemofmanagementmethodsareequal,thenaccordingtothissituation,qualityofservicegoodrestaurantwasattainedrenown.Sonoweachbigrestaurantundertheservicequality,hopetobeabletobetterseizemarket.Takejoyranchcafeteriaastheresearchobjectinthispaper.MainapplicationofsixsigmaDMAICapproachtoqualitymanagementforsystemmanagementandtoimprovetherestaurant.Theuseofhistogram,piechart,fishbonediagram,twoaxisofthecolumnchart,defectscontrolchartandaseriesofsimplepicturestoreflectthespecificcircumstances.Bydefinition,measurement,analysis,improvement,controlsystemoftherestaurantforservicequalityimprovement.Byimprovingtheaftertherestaurant.Raisethesatisfactionofcustomerstotherestaurant.Itisvitalforustofurtherstudythesixsigmamanagement.Keywords:foodandbeverageindustry；joyranchcafeteria；sixsigmaqualitymanagement；DMAICimprovementmodel目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc359329770"第1章绪论PAGEREF_Toc359329770\h1HYPERLINK\l"_Toc359329771"1.1研究背景及其意义PAGEREF_Toc359329771\h1HYPERLINK\l"_Toc359329772"1.2研究对象的背景分析PAGEREF_Toc359329772\h1HYPERLINK\l"_Toc359329773"1.2.1呼和浩特自助餐饮行业的发展背景PAGEREF_Toc359329773\h1HYPERLINK\l"_Toc359329774"1.2.2呼和浩特的自